Banquet Captain

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Job Description
The Blackwell Inn & Pfahl Conference Center – The Ohio State University

Are you a hospitality professional who enjoys leading teams, creating exceptional event experiences, and thriving in a fast-paced environment? Join our team at The Blackwell Inn & Pfahl Conference Center, where attention to detail, teamwork, and outstanding guest service are at the center of every event we host.

About the Role

As the Banquet Captain, you will work closely with the Food & Beverage Manager and Assistant Banquet Manager to ensure successful execution of banquet and conference events from start to finish. You will serve as a key on-the-floor leader, coordinating event operations, supporting staff, and ensuring every function is delivered according to hotel standards and guest expectations.

This position combines event leadership, team supervision, and operational coordination, making it an excellent opportunity for someone who enjoys managing details, mentoring team members, and creating memorable guest experiences.

What You'll Do

Event Operations & Service Leadership

• Review and interpret Banquet Event Orders (BEOs) to ensure accurate event execution
• Coordinate banquet and meeting space operations to meet guest and organizational expectations
• Monitor daily and weekly event communications to determine staffing needs and operational requirements
• Maintain a visible leadership presence before, during, and after events to ensure exceptional service delivery
• Oversee the proper set-up and tear-down of banquet functions, meeting breaks, and bar operations
• Ensure compliance with hotel policies, service standards, and operational procedures
• Support seamless event execution by coordinating with internal departments and event staff

Team Support & Administrative Responsibilities

• Assist with recruiting, training, coaching, and developing full-time and student employees
• Help maintain appropriate staffing levels to support banquet and conference operations
• Monitor banquet inventory and requisition supplies as needed to meet projected business demands
• Support administrative responsibilities including scheduling, payroll processing, and event billing
• Promote a positive, collaborative, and guest-focused work environment

What Makes You a Great Fit

• You are highly organized and detail-oriented with strong event execution skills
• You enjoy leading teams and motivating others to deliver exceptional service
• You thrive in fast-paced environments and can adapt quickly to changing priorities
• You communicate effectively and collaborate well with both guests and team members
• You take pride in creating memorable experiences and maintaining high service standards

Schedule & Flexibility

The Blackwell Inn operates 24 hours a day, 7 days a week. This position requires flexibility to support business needs, including evenings, weekends, holidays, and special events.

Required Qualifications

• High School diploma or GED
• Experience in hospitality, food and beverage, banquet operations, or a related field
• Demonstrated leadership, organizational, and customer service skills
• Ability to work flexible hours, including evenings, weekends, and holidays

Preferred Qualifications

• Associate degree in Hospitality Management or a related field
• Previous banquet leadership or supervisory experience
• Experience working in a hotel, conference center, catering, or event environment

Why Join Us?

At The Blackwell Inn, you'll be part of a team dedicated to excellence, learning, and growth at the heart of The Ohio State University campus. This is more than a job, it's an opportunity to develop your leadership skills, build a career in hospitality, and help deliver exceptional guest experiences every day.

Starting Day One: Comprehensive Benefits

Ohio State offers a competitive benefits package designed to support your health, well-being, and future, including:

• Medical, dental, and vision coverage
• Paid vacation, sick leave, and 11 paid holidays
• State retirement plan or alternative retirement plan with employer contributions
• Tuition assistance and educational opportunities through Ohio State
• Professional development and career advancement opportunities
• Access to a vibrant campus community and Buckeye traditions

FUNCTION: Food Service

SUB-FUNCTION: Hospitality Food

CAREER BAND: Technical

CAREER LEVEL: T3

Additional Information:

The target hiring range for this job profile is $ 16.82 - $21.85/hr. The actual rate paid to an individual will vary based on multiple factors, including but not limited to, education, years of experience, internal equity, etc.

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