Barback Fling Casino Bar

JOB SUMMARY

The Barback is responsible for providing the bar area with supplies and providing the bartender with items upon request. To provide top quality customer service and to ensure that customers have a favorable dining and gaming experience. Promote Family Style Service culture through actions and positive attitude. 

HOW YOU WILL CREATE THE EXTRAORDINARY

• Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.
• Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
• Stock bar items daily and fill the ice bins as needed.
• Assume duties of the bartender and cocktail waitresses during breaks.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
• Replace bottles on the Berg Beverage System, juices and beer kegs on the line.
• Empty the garbage and mop the floors as needed.
• Prepare drinks correctly and promptly for guests at bar and F&B Servers.
• Sell amenities to guests, accurately ringing orders, taking payments, and making change as necessary.
• Understand and adhere to established cash handling procedures and policies.
• Assist with cleaning the bar area and with inventory.
• Appropriately use all bar equipment and cash handling systems.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Have complete knowledge of all casino events and promotional activities, and assist as needed.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. 
• Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
• Perform other duties as assigned or reasonably requested by any member of management.

ADDITIONAL REQUIREMENTS

• Ability to push and pull up to 50 pounds
• Ability to lift and carry objects up to 25 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Safely work with provided cleaning chemical and equipment
• Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing position and/or walking motion for extended period
• Ability to work in a smoking and pet-friendly environment

WHAT YOU WILL NEED

• Must be 21 years of age or older
• Proficient in English verbal and written
• Proficient with iOS devices
• Flexible to work various shifts, weekends, and holidays
• Must be able to obtain and maintain a 1055 gaming license.
• A high school diploma or GED equivalent is preferred.