Essential Job Functions

Position:        Barista           

Department:  Retail (Gourmet Shop)

Primary Responsibilities: (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)

·         Execute job in accordance to Standard Operating Procedures for the Barista position

·         Proactively acknowledges all guest in a friendly, warm and welcoming manner

·         Learn to upsell all products offered at the Coffee Bar

·         Become fully knowledgeable of all coffee counter procedures and recipes

·         Ability to learn product knowledge in the Gourmet Shop and the ability to discuss with guest

·         Stocking the coffee bar supplies, food items, drinks and stock room

·         Complete orders and pick up orders from food storeroom, pastry shop, beverage control and main kitchen daily

·         Maintaining cleanliness of bar area, pastry case and floor in the Coffee Bar area

·         Able to operate and understand the Point of Sale System

·         Responsible for reading and understanding shop procedures

·         Knowledge of how to open and close the coffee bar

·         Demonstrate a ready smile, eager to please attitude with guest at all times

·         Ability to work at a fast pace / stressful at times

·         Ability to work in a small space with co-workers

·         Provide excellent service to our Guest, members and internal customers.

Normal Working Hours: (Shift, days)

·         Shop hours are 7am to 9pm

·         Barista shift can vary according business to house counts

6am to 2pm, 8am to 4pm, 2pm to 9:15

To be successful in this position, the ideal candidate must meet the following criteria.

 The selected candidate must be able to uphold the Greenbrier’s Vision as well as demonstrate the 12 Greenbrier values of Safety, Honesty, Excellence, Respect, Empowerment, Pride, Teamwork, Loyalty, Commitment, Cleanliness, Responsibility and Fairness.

Past Work Experience Requirements: (Type of work, number of years required, equivalent experience, etc.)

·         Two years guest service

·         Previous Barista experience preferred

·          

Educational Requirements: (Degree/Certification, highest required/preferred, field of study)

·         High School Diploma

·          

Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents)

·          Good listener

·         Ability to read and write English fluently

·         Ability to communicate in a friendly, positive and professional manner

·          Well spoken and able to use eye contact to carry on a professional conversation

Technical Requirements:  

·          Ability to use and understand Point of Sale System

·          Must obtain a West Virginia Food Handler’s Permit

·         Ability to operate all equipment (Espresso Machine, Smoothie Blender, grinders and Coffee machines) provided at the Coffee Bar

Computer

Experience                           Software                   Level (Beginner, Intermediate, Advanced)

Word Processing                                                       

Spreadsheet            

Database                  

Programming                       

Calendars                

Internet                     

Hardware Installation                     

Technical Skills      Skill Level (Beginner, Intermediate, Advanced)

Typing (WPM)

Data Entry    

Other 

Location of Work                                       YES                            NO

Indoors                                            x

            Heated                                            x

            Temp. Fluctuations                         x

            Outdoors                   

            Below Ground                     

            Elevated Areas

            Personal Protective Equipment Required

   Work Postures    Continuous (up to 8 hrs. in an 8 hr. shift), Frequent (up to 5.5 hrs. in 8 hr. shift),                                                Infrequent (up to 3 hrs. in an 8 hr. shift), Rarely (up to .5 hr in 8 hr. shift)

            Standing                                         8hours                                  

            Sitting                                    

            Walking                                         8 hours                                             

            Climbing                                           

            Bending/   Stooping                      8 hours                                  

            Overhead Reaching                                   

            Arm/Hand Movement                   8 hours                                              

            Hand/Eye Coordination                8 hours                                              

            Other  (Define)

Lifting Requirements

Frequency (choose 1 per movement)

Continuous (up to 8 hrs. in an 8 hr. shift), Frequent (up to 5.5 hrs. in 8 hr. shift), Infrequent (up to 3 hrs. in an 8 hr. shift), Rarely (up to .5 hr in 8 hr. shift)

            Amount         10 lbs.or less , 11-20 lbs.    21-30 lbs.      31-40 lbs. Over 41 lbs.                                                                                           

            Horizontal Lift                                                                                                                                              

            Overhead Lift                   Infrequent                                                                                                        Floor to Waist Lift            Continuous                                                                                                                                         

            Grasping                                continuous                                                                                                               

            Push/Pull                              continuous                                                                                                               

            Carrying                                 continuous                                                                                                               

            Other  (Define)                                                                                                                                                                                                                    

Required Supervision: (Reports to, Supervision provided, number of people to supervise)

·         Vice President of Retail

·         Assistant Director of Retail

·         Assistant Managers (2)

Other Requirements:

·         Consistent demonstration of the Ten Essential Attributes

·         Ability to anticipate guest needs

·         Works well with a team

·         Able to work in small confined spaces

·         Professional appearance (follow The Greenbrier and Retail Department Dress Code)

·         Conveys enthusiasm

·         Must have good organizational skill and detailed oriented

·         Must have a passion for the service industry

*Requirements are subject to change