Barista|Philadelphia

Responsible for serving all coffee, tea and other beverage products with friendly and individualized attention towards each customer. Uphold and improve upon all service standards of URBN Food & Beverage.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Continues to learn and educate themselves on whole bean knowledge, coffee blends, tea products, bakery items, coffee brewing, and blended products
• Provides top quality espresso shots for hot and cold beverages
• Assures that warm and sincere contact is established with each and every customer.
• Consistently provides exceptional customer service in compliance with the highest professional performance standards. 
• Exercises product knowledge and understanding of POS terminal operation, completes cash and credit card transactions accurately and completely and as quickly and efficiently as possible.    
• Works with co-workers and supervisors on issues relating to product knowledge, POS terminal operation, technical malfunctions, customer questions, complaints and concerns.
• Keeping loss prevention guidelines in mind at all times, while maintaining absolute confidentiality and discretion, alerts supervisors and Front of House Manager to any non-routine or questionable situations. 
• Maintains clean service areas
• On a daily basis, maintains a clean environment in areas pertaining to front of house staff. 
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follows health, safety and sanitation guidelines for all products and equipment
• A working knowledge of beverage program and ability to prepare and serve each product to company standards

POSITION REQUIREMENTS

• Previous experience as a barista preferred
• Strong work ethic and excellent multi-tasking skills
• Personable and professional demeanor
• Ability to work in a standing position for longs periods of time (up to 8 hours)
• Ability to lift up to 50 lbs, reach, bend and stoop
• Ability to work regular shift Monday through Friday AM shifts

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.