Bartender

Description

Position Summary:

In this role you will be Prepare drinks for both guests and servers, ensure that the proper materials and supplies are on hand, and talk to guests. Ensure that minors and intoxicated persons are not served alcoholic beverages. Act as the cashier for the servers when necessary. Maintain the cleanliness of the bar area through disposing of all waste, clearing and cleaning all glassware, and wiping down bar and preparation areas. -Provide opening and closing inventory of spirits.

Essential Responsibilities:

1. Make and serve drinks to guests and cocktail servers following established guidelines, procedures and policies regarding beverage and safety controls as prescribed by company standards.
2. Perform all guest contact activities in a cordial, efficient and professional manner; maintaining a commitment to guest satisfaction.
3. Ring guest checks, collect cash and process credits and room charges in the exact manner outlined by company policies and procedures.
4. Know and comply with state liquor laws.
5. Ensure established pars are maintained.
6. Respond to guest questions, issues and problems regarding transportation, hotel services and local events, points of interest and activities.
7. Serve properly mixed and proportioned drinks, in a timely manner, to guests and servers.
8. Have excellent working knowledge of liquors, beers and wines.
9. Upsell and suggestive sell of both food and beverage to guests.
10. Monitor environment in room (temperature, lighting, music, televisions).
11. Observe and adhere to all liquor liability laws.
12. Check identification of guests ensuring alcohol is serve only to those patrons of legal drinking age.
13. Monitor the intake of alcohol of guests, prohibiting sale of alcohol to those who are intoxicated.
14. Communicate with guests and respond to feedback in a positive manner, resolving any service issues
15. Pick up bank and guest checks from prescribed area.
16. Set up bar.
17. Break down bar, lock up liquor, and store fruit and juices properly.
18. Accept drink orders from guests/servers in proper calling order.
19. Make cocktails in accordance Beverage Standards using standard jigger.
20. Work professionally with all guests and fellow associates.
21. Follow all check handling procedures, including all credit card policies and procedures.
22. Red Line all drink orders from servers, checking all tickets for misrung items.
23. Prepare beverage requisition for liquor.
24. Inform all guests of Food, Beverage and Bar promotional activities.
25. Complete all opening and closing duties as listed on the checklist.
26. Comply with established procedures in the standard beverage manual regarding the serving of alcohol to and the identification of minors.
27. Keep all bar areas neat and clean.
28. Check and replace glassware where needed.
29. Stock and replenish ice at all ice stations.
30. Clean floors in area of responsibility at the end of each shift.
31. Empty and steam-clean trashcans at the end of each shift or as necessary.
32. Be responsible for the inventory of the soda and juices and their rotation of stock.
33. Prepares mixed drinks by selecting and mixing ingredients according to recipes.
34. Garnishes drinks by slicing and pitting fruits; preparing olives, and onions; placing on picks or in drinks.
35. Serves beer by filling frozen glasses; retrieving and opening requested brand bottles.
36. Services wine by opening bottles; decanting; and/or pouring by the glass offerings.
37. Maintains attractive bar by arranging bottles and glasses for display; removing soiled glassware and empty bottles and cans; ensuring cleanliness.
38. Maintains supplies by ordering, requisitioning, or re-stocking liquors, wines, beer, non-alcoholic ingredients, and equipment.
39. Prepares trash for disposal by separating garbage and recyclable items.
40. Maintains safe, secure, and healthy bar and patrons by following and enforcing standards and procedures; judging when customers have consumed too much alcohol; call for alternate transportation; complying with legal regulations.
41. Updates job knowledge by participating in educational opportunities; keeping abreast of drink trends; exploring new recipes.
42. Enhances bar’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments; safeguarding customers.
43. Will be required to report to work on time, wear a clean uniform and visible name at all times during schedules shift, as well as maintains a well groomed and professional appearance while on property.
44. Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the G Lodging Food & Beverage Standard Operating Procedures.
45. Has full knowledge, understanding and adheres of our company's handbook, SOP's, policies and processes.
46. Practice safe working conditions under Occupational Safety and Health Administration guidelines to include Blood borne pathogens.
47. Attend all designated staff meetings and training sessions.
48. Performs other duties as assigned, requested or deemed necessary by supervisor or management.
49. Use empowerment to exceed associate and guest expectations and resolve conflicts.
50. Associates are encouraged to offer improvement ideas and acknowledge good performance of others.
51. Associates are to work as a team helping all teammates to complete the required activities which will ensure guest satisfaction.
52. Associates should always demonstrate self-confidence, energy, and enthusiasm.
53. Associates should take initiative to offer assistance or answer questions throughout the hotel.
54. Monitor and maintain cleanliness, sanitation, organization and zero clutter to all work areas.
55. Maintains a professional and positive attitude when communicating with guests and associates.
56. Demonstrates excellent listening skills and communicates effectively while conveying patience and understanding.
57. Treats all customers with dignity and respect and establishes a trusting relationship with them, while maintaining confidences.
58. Works collaboratively with all Team Members and takes whatever action is necessary to provide the highest level of service to all customers of the hotel.
59. Create a pleasant, friendly, hospitable, effective and professional working atmosphere at all times
60. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items, and safety hazards to management.
61. Reports any deviations from policies, procedures, brand standards and regulations to management.
62. Perform all sidework duties according to sidework schedules.
63. Perform duties in the prescribed safe manner using the established procedures and proper equipment.
64. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
65. Anticipate guests and fellow team member needs, respond promptly and acknowledge all guests and team members, however busy and whatever time of day; be familiar with all Hotel services/features and activities to respond to guest inquiries accurately.
66. Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
67. Knows all safety and emergency procedures. Is aware of accident prevention policies.

COMPETENCIES:

STRATEGIC SKILLS
Proficient in position required job skills and knowledge. Intelligent in grasping and integrating new information. Is an active learner with a strong sense of curiosity. Has natural instincts and insight for finding the best solution to unclear situations, issues and problems. Considers multiples resources and methods for analyzing problems. Makes great decisions.

OPERATING SKILLS
Is effective in prioritizing work; consistently manages time and processes to create maximum efficiency with minimum disruption or redundancy. Is time sensitive, understands how work and processes fit in with other departmental or business priorities and objectives. Is able to adjust work to accommodate expected and unexpected changes. Is able to gauge progress with respect to overall impact and results.

COURAGE
Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges.

DRIVE
Energetic and takes initiative. Is pro-active and persistent in pursuing and completing tasks. Strives to exceed expectations and goals.

PERSONAL AND INTERPERSONAL SKILLS
Welcoming and warm personality. Able to engage easily and actively connect with others. Is genuinely caring and compassionate; visibly demonstrates desire to understand others. Creates confidence and trust with others, is socially aware of self and others and is known for communicating the right message at the right time. Utilizes a variety of approaches and communication techniques tailored to each situation. Is comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is direct yet tactful and considerate of audience. Positively accepts and provides feedback.

Requirements

Job Requirements

1. Must be 21 years of age to serve alcoholic beverages.
2. Must be able to communicate effectively by telephone
   and in person
3. Must have basic computer/MICROS knowledge
4. Must have alcohol training certification (TABC)
5. Must have Food Handler permit.
6. Ability to work well under limited supervisors.
7. Familiar with local area and attractions.
8. Read, write and speak English fluently.
9. Successful completion of criminal background
10. Must be flexible regarding scheduling, including weekends and holidays as it is based on business demands.
11. Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers
12. Must be well organized with the ability to handle a variety of responsibilities and constantly changing priorities, while maintaining an upbeat, customer service focus.
13. Must be a team-oriented individual who enjoys working collaboratively with others, creating a positive and uplifting environment, and communicating effectively at all levels.
14. Must be a flexible, highly customer service and people oriented individual who demonstrates compassion, patience and understanding and is willing to do whatever it takes to provide the highest level of service.
15. Takes pride in personal appearance and professional demeanor.
16. Must be able to work in a fast paced environment providing courteous service and engaging the guests in conversation.
    

PHYSICAL REQUIREMENTS:

1. Mobility -continuous movement throughout department at fast pace. Continuous standing -100% of shift. Continuous Bending/ Twisting/ Kneeling/ work on knees.
2. Work outside in hot or cold weather
3. Must have finger, hand and upper body dexterity to push, pull and move levers, equipment and furniture throughout a shift. Must be able to work with arms raised above head throughout a shift.
4. Must have upper body strength to lift 75lbs. throughout an 8 hour shift.
5. Exposure to chemicals.
6. Continually moving at a fast pace
7. Lifting trays, dish racks, glass racks, etc. 20 -40 lbs. Pushing carts, hotbox, portable bar 50 -100 lbs. Carrying trays, dish racks, glass racks, etc using both hands. 20 -40 lbs.
8. Bending/kneeling -ability to bend to lower level cabinets and lift trays.
9. Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
10. Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
11. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
12. Ability to accurately count cash.
13. Ability to operate cash register.

Prerequisites

1. High- School graduate or equivalent
2. Must be able to speak, read, write, and understand the primary languages used in the work place.
3. Requires finder dexterity, grasping, writing, standing, sitting, walking, and repetitive motor, hearing, visual acuity.
4. A track record of successful customer service