Job Description - BDC Internet Manager



BDC Internet Manager


Responsibilities



  • Maximizing sales and profitability of the center to agreed levels of performance

  • Collect and analyze metrics/run reports

  • Train and motivate BDC representatives-- lead by example

  • Support staff and clients by handing escalated calls/situations

  • Have the ability to create and maintain a process driven work environment.Your team of representatives will be responsible for the following:Outbound calls following up with internet leads and unsold showroom traffic

  • Inbound calls from sales customers.Answer customer questions promptly with honesty and accuracy.




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