BDC Representative

Mercedes-Benz of Richmond is proud to be part of the esteemed Murgado Automotive Group, one of the top automotive groups in the country. We believe that our team is the cornerstone of our success, making our dealerships best in class. When you join us, you become more than just an employee; you become part of a friendly, tight-knit family. We care about your dreams, ambitions, and goals, and offer endless opportunities for growth. We promote exclusively from within, so the sky’s the limit!

Join our team!

Summary:

We are seeking an adaptable, engaging, reliable, positive, and team-oriented customer service professional to join our Customer Assistance Center. If you have experience in customer service, telemarketing, hospitality, or sales, we encourage you to apply! In this role, you will use industry-leading tools to create positive experiences for our service customers. Automotive experience is not required – we provide training to ensure a successful onboarding process. Whether you’re looking to get your foot in the door, switch careers, or apply your skills and experience to further your career, this is the place for you! We offer a great work environment and encourage you to join our team!

Compensation: $16/hour.

Full-time, 5 days per week.

Monday through Saturday availability required.

Benefits:

Medical Plan, Dental Plan, Vision Plan

Health Savings Account

Flexible Spending Account

Dependent Care Account

401(k) Savings Plan

Short & Long-Term Disability

Paid Time Off

Work-Life Balance

Other supplemental insurances

Responsibilities:

Answering and making calls to customers to address their needs or complaints

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Engaging in active listening with callers, confirming or clarifying information and de-escalating as needed.

Building lasting relationships with clients and other call center team members based on trust and reliability.

Utilizing software, databases, and tools appropriately to perform job responsibilities efficiently.

Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

Making recommendations for products or services that may better suit customer needs.

Taking part in training and other learning opportunities to expand knowledge of company and position.

Adhering to all company policies and procedures

Requirements:

Customer service, telemarketing experience preferred

Administrative Skills, Organization, Data Entry

Analyzing and Verbal Communication Skills.

Attention to detail

Must be willing to submit to a pre-employment background check and drug test

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.