BDC Representative

BDC Representative
Location: Bob Allen Ford – Overland Park, KS

About Bob Allen Ford

Bob Allen Ford has been a trusted name in the Overland Park community for years, delivering top-tier customer service and a commitment to quality automotive care. As a proud member of the Ford family, we offer a supportive team environment where employees can grow and build long-term careers.

Job Type & Schedule

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  Job Type: Full-time

  
  


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  Schedule: Monday to Saturdays  OFF Wednesdays

  
  

Work Requirements:

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  Ability to commute: Overland Park, KS (Required)

  
  


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  Work Location: In person

  
  

Job Description

Bob Allen Ford is looking for a motivated and detail-oriented BDC Representative to join our dealership team. In this role, you’ll be the first point of contact for many of our customers, handling incoming calls, setting appointments, and assisting with online inquiries. The right candidate will have excellent communication skills, a professional attitude, and the ability to multitask in a fast-paced environment.

Responsibilities

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  Handle inbound calls, internet leads, and follow-up communications with professionalism

  
  


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  Schedule service and sales appointments and update the CRM system accurately

  
  


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  Respond promptly to customer inquiries via phone, email, and text

  
  


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  Maintain detailed records of all customer interactions, work closely with Sales and Service Depts.

  
  


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  Work closely with the sales and service departments to ensure smooth customer experiences

  
  


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  Provide outstanding customer service that reflects the values of Bob Allen Ford

  
  

Qualifications

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  Previous customer service, call center, or dealership BDC experience preferred

  
  


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  Excellent phone and written communication skills

  
  


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  Strong organizational skills with attention to detail

  
  


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  Ability to handle multiple tasks and stay efficient under pressure

  
  


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  Comfortable using computers and CRM software

  
  


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  Professional, friendly, and team-oriented attitude

  
  


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  Valid driver’s license preferred

  
  

Why Join Bob Allen Ford

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  Be part of a well-established, respected dealership in the Overland Park community

  
  


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  Supportive, team-focused environment

  
  


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  Opportunities for career growth and advancement

  
  

Benefits

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  Competitive pay

  
  


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  Health, dental, and vision insurance

  
  


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  401(k) plan

  
  


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  Paid time off and vacation

  
  


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  Employee vehicle purchase discounts

  
  


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  Paid training and development opportunities

  
  

Equal Opportunity Employer Statement

Bob Allen Ford is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment of any kind based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic as defined by federal, state, or local law. We believe in fostering a diverse and inclusive workplace where all employees feel respected and valued.