BDC Representative

Tidelands Ford is currently looking for an experienced BDC Representative to join our team! The right candidate will be a team player with a "can-do" attitude and excellent communication skills. Day-to-day tasks will include initial communication with clients regarding our product and service offerings.

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  Answer customer calls and establish follows-up with sales appointments
  
  


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  Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
  
  


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  Provide customers with initial product information and direct them to the appropriate dealership resources
  
  


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  Present initial financing options based on customer needs
  
  


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  Follow up with leads that are not ready to make an appointment or no-show
  
  


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  Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
  
  


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  Utilize CRM tracking system daily
  
  

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  Previous automotive BDC experience is required.
  
  


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  Excellent teammate with collaborative attitude and eagerness to improve
  
  


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  Prompt and courteous demeanor
  
  


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  Positive and hardworking personality
  
  


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  Strong computer skills
  
  


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  Valid driver’s license