BDC Specialist

About EV Auto

EV Auto is an electric vehicle dealership specializing in buying, selling, and servicing EVs. Our Brentwood, TN store is part of a

growing multi-location team with a simple standard: every customer gets a fast, honest, and helpful experience — every time.

About the Role

No call goes unanswered. No message slips through the cracks.

As a BDC Specialist at our Brentwood location, you are the first voice customers hear and the first message they receive. You will

guide people through their EV journey, keep deals moving, and make sure every interaction is fast, warm, and helpful.

This is a high-ownership role. You set the tone for the customer experience — from the first hello to a signed deal. If you stay calm

under pressure, communicate clearly, and take pride in a clean inbox and a full follow-up queue, this role is for you.

What You Will Do

• Respond to customers via phone and text — quickly, warmly, and helpfully

• Ensure zero missed calls and zero missed messages

• Answer questions about vehicles, services, and the buying process (we will train you on the EV side)

• Follow up consistently to keep customers engaged and deals progressing

• Turn frustrated customers into satisfied ones through patience and honesty

• Keep our CRM updated and accurate — details matter

• Connect customers with what they need, even when they are still figuring it out

• Work alongside our Brentwood sales and service teams

• Share customer feedback so we can keep improving

What We Are Looking For

• Reliable and organized — you follow through on everything

• Strong communicator: clear writing, clear speech, good listening

• Calm and positive under pressure

• Prior BDC or customer-facing experience is a plus — attitude and work ethic matter most

• Comfortable picking up new software and systems

• Bilingual or multilingual is a strong bonus

Compensation and Benefits

• $20+/hour + commission

• In-person role based in Brentwood, TN

• Schedule includes rotating Saturdays

• Paid training — no prior EV knowledge required

• Supportive team environment

EV Auto is an equal opportunity employer.