Behavioral Health Medical Assistant - School-Based

Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day.

At Jane Pauley Community Health Center, every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status.

Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters.

The Medical Assistant – School-Based serves as a primary point of contact for school-based patients.The MA may at times work in the clinic and/or school setting. The MA ensures accurate collection and entry of demographic and insurance information in the Electronic Health Record (EHR) while maintaining patient confidentiality. 

In the clinical capacity, the MA supports and submits prior authorizations, triages patient clinical needs, and supports medication refill processes in accordance with organizational policies. This position at times may room patients, obtain vital signs, perform EKGs, administer injections, and assist providers with procedures as needed.

This position requires flexibility, cross-functional collaboration, and the ability to access and manage both front and back office EHR functions. The MA works closely with the clinical providers, Lead Therapists- School-Based, Clinical Managers- School-Based, and operations leadership to support efficient clinic operations, high-quality patient care, and a positive patient experience. 

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

Clinical & Patient Care Functions:

• Monitors patient phone calls, collects medication-related information, and routes test results to providers for review.


• Reconciles billing from offsite labs by comparing daily lab logs with the EHR.


• Supports and submits prior authorization for behavioral health and clinical services.


• Supports providers in follow-ups needed regarding prior authorization status.


• Ensures accurate and timely documentation in the Electronic Health Record (EHR).


• Completes routine patient forms and clinical documentation as appropriate.


• Prepares exam rooms for patient care by ensuring rooms are cleaned, sanitized, and appropriately stocked.


• Rooms patients, obtains vital signs, and assesses patient needs for provider communication.


• Administers injections and vaccines for adult and pediatric patients in accordance with protocols.


• Assists providers with clinical procedures as directed.


• Performs lab testing as directed; prepares specimens, operates lab equipment, and maintains laboratory documentation in accordance with CLIA standards and practice protocols.


• Maintains inventory of medications and clinical supplies, including manual drug counts. 

General & Cross-Functional Responsibilities

• Adheres to all JPCHC policies, procedures, and compliance requirements.


• Works collaboratively with care team members, Clinical Managers- School-Based, and operations.


• Performs other duties as assigned. 

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience

• High School Diploma or Equivalent required.


• Medical Assistant Certification (CMA), Registration (RMA), or Certified Clinical Medical Assistant (CCMA)


• American Heart Association Basic Life Support Provider (BLS)


• Graduate from accredited ABHES or CAAHEP Medical Assistant program


• Vaccines for Children (VFC) Program


• Knowledge of OSHA, CLIA, and ADA


• Knowledge of standard laboratory and medical procedures


• Requires basic math and accurate data collection and entry skills


• Knowledge of medical office practices required


• Excellent written and oral communication skills required


• Prior experience with behavioral health preferred


• Prior experience with youth preferred


• 2 years of experience in an ambulatory care setting preferred


• Proficiency with VFC, CHIRP, and VOMS preferred

Computer Skills

To perform this job successfully, an individual should have proficient computer skills, including Microsoft Office (specifically Word and Excel), Electronic Medical and Health records, and other applications. 

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.


• The employee is occasionally required to stand and walk.


• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.


• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and ability to adjust focus. 

Work Environment The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.

Why You’ll Love Working Here

• Purpose-driven work that directly impacts access to care across our communities


• Robust benefits package (medical, dental, vision) designed to support you and your family


• Generous PTO because we believe caring for others starts with caring for yourself


• 401(k) with employer contribution to help you plan for what’s ahead


• Life and disability coverage for peace of mind

Here, you are not just filling a role—you are helping shape healthier communities and advancing equitable care every day!