Behavioral Health Program Administrator - Mental Health 194

“They made it easier for me to live, breathe, eat, and stay clean. Without them, I’d be waiting somewhere, waiting for someone to give me a chance to live...” - Client from Telecare  

Join Our Compassionate Team  

Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.  

The Santa Cruz County Psychiatric Health Facility (PHF) is a 16-bed locked acute psychiatric inpatient program for adults aged 18+, diagnosed with serious mental illness (SMI), experiencing a mental health emergency and require intensive treatment and support.

What You Will Do to Change Lives  

The Administrator is a key position in driving the organization’s success.  They are responsible for both clinical and financial success of their Program which contributes the overall success of both Telecare and those we serve. The individual in this role is responsible for overseeing and leading the team of people providing patient care as well as managing the business operations of the Program.  They are responsible for managing all aspects of the day-to-day operations of the Program, which involves ensuring successful management and leadership over the 4 Pillars of performance: Clinical Quality, Workforce Engagement, Customer Satisfaction, and Financial Security.  Additionally, the Administrator collaborates with all corporate functions and outside consultants and representatives of the program to State/County agencies, community partners, and consumer groups. Employees in this role are required to participate in a structured on-call rotation, remaining accessible and prepared to respond to work-related needs within a designated timeframe. Rotations are scheduled in advance. While on-call, employees must actively monitor communications (e.g., phone, email) and respond in accordance with operational protocols.

Shifts Available:  

Full-Time: Monday- Friday 8:00 PM – 5:00 PM; days and hours could vary as this is an inpatient hospital. Will also include on call Rotation 

Expected starting wage range is $156,572.96 - $193,421.22. Starting pay is commensurate with relevant experience above the minimum requirements. 

 What You Bring to the Table (Must Have)  

• Bachelor’s degree, preferably in Business, Social Services or Public Health


• Four (4) years of experience in an administrative management position in a health care setting. Must have inpatient psych experience. Prefer Joint Commission experience 


• Two (2) years of responsibility of supervising professional staff, budgeting, program planning, and licensing


• Must understand community mental health services, psychiatric rehabilitation concepts, and the Recovery Philosophy


• Must be at least 21 years of age


• Must be CPR, First Aid, and CPI certified (hands-on course) on date of employment or prior to providing direct client care and maintain current certification throughout employment  


• All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver’s license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply

• Valid and current driver’s license, and personal vehicle insurance with your name listed as a driver.

• Willingness to use your personal vehicle to attend meetings, etc. (weekly mileage reimbursement at the IRS rate)

What’s In It For You*  

• Paid Time Off: Eligible employees (20+ hours/week) earn PTO each pay period for vacation and personal needs, with pro-rated accrual for part-time schedules and annual carryover up to set caps. 

• Nine Paid Holidays & Shift differentials for hourly staff (6% for PM Shift, 10% for Overnight Shift).  Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift) 

• Free CEUs, free Supervision for BBS Associate License, coaching, and mentorship   

• Online University Tuition Discount and Company Scholarships   

• Medical, Vision, Dental Insurance, 401K, Employee Stock Ownership Plan  

• For more information visit:  https://www.telecarecorp.com/benefits  

EOE AA M/F/V/Disability  

*May vary by location and position type  

Full Job Description will be provided if selected for an interview.  

If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.