Bell Person - Hotel Operations

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

VALET BELL PERSON

Overview

The Valet Bell Person is responsible for parking and retrieving guest vehicles, assisting with luggage, directing traffic at property entrance, escorting guests to rooms, giving property and room orientations, storing and retrieving luggage, delivering packages and other items in the property, maintaining property entrance and lobby, and providing directions and other information to guests. The Valet Bell Person is also responsible for greeting and opening doors for guests entering and leaving the property and assisting guests entering and exiting vehicles.

Responsibilities

ESSENTIAL JOB FUNCTIONS:

• Proactively offer guests assistance with luggage in any area of the property. 
• Upon departure, thank guests and invite them back to the hotel.
• Orient guests to the property when escorting to guest rooms. 
• Place luggage according to guest preference, provide guest room orientation, and offer further assistance before departing. 
• Store and retrieve luggage for guests. 
• Assist individuals and groups with check-in, checkout, and room changes.
• Deliver newspapers, messages, packages, mail, and other items to guest rooms, meeting rooms, and offices. 
• Ensure property entrance, lobby, and bell closet areas remain clean and orderly.
• Efficiently and safely park and retrieve all vehicles in designated areas.
• Ensure vehicles are locked and keys are secured.
• Ensure claim tickets are matched and returned vehicles are delivered to correct guests. 
• Transfer luggage and other items to and from vehicles, as requested or needed. 
• Assess and document any vehicle damage prior to taking possession of any vehicles.
• Open vehicle doors and assist guests entering and exiting vehicles.
• Ensure smooth traffic flow at the property entrance.
• Utilize bell carts effectively and with caution.  Ensure carts remain clean and in good condition.
• Request taxis and shuttles for guests, as needed.
• Notify Front Desk of VIP arrivals.
• Open doors for guests entering or leaving the property.
• Greet guests in all public areas of the property; answer questions, handle requests, and offer directions, as needed.
• Engage in conversation with guests at property entrance and in lobby areas.
• Maintain an alert position at post at all times.
• Work with the Hotel Operations Manager regarding hotel business to keep them informed.
• Maintain positive and professional communication with all team members. 
• Provide recognition to others, including co-workers, supervisors, managers, and directors.
• Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
• Ensure a healthy and safe work environment for co-workers and guests.
• Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests. 
• Promote property outlets to guests.
• Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
• Resolve guest complaints using property procedures.
• Create a positive environment in which all employees have the ability to maximize their potential.
• Listen to comments, criticisms, and feedback from guests, team members, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
• Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
• Participate in Sound Check meetings on each shift.
• Always smile and offer a warm greeting to all.
• Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
• Take initiative to offer assistance throughout the property.
• Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
• Perform additional duties as requested by department managers and supervisors.
• Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
• Coordinate operations with other departments, as needed.
• Present a professional image to team members, guests, clients, owners, and investors.
• Review and develop guest history records to enhance personalized service for repeat guests.
• Maintain confidentiality of guest, team member, and company information. 
• Operate ethically to protect the Hard Rock brand.
• Other duties as assigned.

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

• High School diploma or equivalent, along with 2 months of Valet and/or Bell Services experience is required.
• Must have a valid driver’s license with a clean record for the previous 3 years, and be able to operate both manual and automatic transmission vehicles.

ADDITIONAL REQUIREMENTS:

• Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be able to work nights, weekends, and holidays.
• Ability to deliver a service level which creates an atmosphere that makes our guest want to return, giving each guest a positive, memorable entertainment experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in effort to play a role in the achievement of organizational goals.
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Must possess strong communication and listening skills.
• Must have a friendly and outgoing personality.
• Ability to be punctual.
• Must possess excellent time management skills.
• Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas.
• Ability to read, comprehend, and write simple instructions, short correspondence and memos.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
• Ability to effectively deal with internal and external guests and team members, some of whom will require high levels of patience, tact, and diplomacy.
• Fluency in English: additional languages preferred.

PHYSICAL DEMANDS:

• Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to obtain impressions through the eyes.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, secondhand smoke, and loud/noisy environment.

Additional Details

DISCLAIMER: This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development). #HARDROCK