Bell Person/Bell Man-SHM

Key Responsibilities:

• Communicates effectively and genuinely with guests, team members and other departments.


• Always maintains a friendly and caring demeanor in a fast-paced environment.


• Always maintains a professional image that falls within the hotel and company guidelines for appearance and dress.


• Demonstrates teamwork by co-operating and assisting colleagues as needed.


• Greets and welcomes every guest upon arrival.


• Becomes informed of events/functions in the hotel during shifts.


• Promotes hotel services, facilities and outlets, provide guest with information such as local attractions and directions to increase guest satisfaction.


• Resolves guest complaints to the satisfaction of the customer by being guest centric, friendly and caring. Communicates to Management any problem, complaint or unhappy guest.


• Is intuitive to guest needs, anticipates needs in job performance, being proactive instead of reactive.


• Responds quickly to all guest requests in a caring friendly and professional manner, consistently follow up to ensure guest satisfaction that meets and exceed our services standards.


• Stays current with developments in the hotel by reviewing the communication logbook each shift; updates logbook for next shifts as well as communicate effectively the policies and procedures to other team members of the hotel


• Has knowledge of and assist in all emergency procedures as required.


• Attends all mandatory meetings and training classes.


• Has knowledge of the names, titles and positions of key people within the hotel.


• Has knowledge of the hotel surrounded area, such a pharmacy, theaters, Public Transportation, Retail, and Restaurants etc.


• Completes all checklists as assigned.


• Rooms guest using the bellman script for informing guest about the hotel and our facilities


• Delivers faxes, messages, packages and flowers for guests, and undertakes any other requests to ensure their comfort


• Observes any maintenance or housekeeping needs in corridors, lobby and guest rooms and reports needs to Front Office Supervisor


• Is aware of daily group arrivals and departures


• Ensures the efficient delivery and collection of group luggage


• Assists guests to bring luggage from room to hotel entrance


• Facilitates prompt check-out by assisting guests


• Other duties as assigned

Qualifications:

• Prior experience in customer service role


• Excellent communication and interpersonal skills


• Ability to lift and carry heavy luggage


• Friendly and professional demeanor


• Familiarity with local area attractions and restaurants