Fenner Dunlop is looking for a Belt Shop Reconditioning Coordinator to join our Homer City Services team. In this role, you will coordinate and oversee day-to-day belt shop operations, support customer and service requirements, supervise and develop employees, and ensure work is completed safely, efficiently, and to Fenner Dunlop’s quality standards. This position reports to the Operations Manager.
Fenner Dunlop, a Michelin Group company, designs and manufactures the widest range of bulk material handling conveyor belts in the world. We strive to be the premier provider of the safest and most reliable conveyor belting and services to a variety of heavy industrial markets, such as coal mining, hard rock mining, sand, gravel, wood handling, power generation, pulp and paper. Fenner Dunlop provides North American-made belting, manufactured at our facilities located throughout the United States and Canada. For over 150 years, Fenner Dunlop has researched, designed, developed, manufactured, and tested its conveyor belting products, supporting nearly any type of conveyor application and providing the right solutions to protect conveyor system investments in the harshest conveying environments.
What You'll Do
Shop Operations & Supervision
Supervise and instruct employees when physically working in the belt shop.
Ensure adherence to company policies, procedures, and practices.
Implement measures to ensure the quality and efficiency of services performed.
Monitor productivity and maintain accurate records to capture all billable items.
Assist with planning, coordinating, and prioritizing work to meet customer demands and operational needs.
Procure and maintain an adequate supply of materials, safety equipment, and PPE.
Work with the Logistics Coordinator to create purchase orders, receive materials, reconcile inventory, and report inventory information to Finance.
Ensure shop equipment is regularly inspected, properly maintained, and meets applicable calibration standards.
Maintain daily housekeeping and organization practices throughout the belt shop and storage areas.
Assist in the field on high-profile jobs as required by Management.
Coordinate service calls for Cleaner and Service jobs.
Update product costing as needed to help maintain appropriate margins.
Make and receive calls from technicians and customers during and, as needed, after normal business hours.
Work collaboratively with other supervisors and management to implement company policies, goals, and operational priorities.
Demonstrate adaptability in a fast-paced environment and adjust work strategies as business needs evolve.
Customer & Vendor Engagement
Proactively communicate with Sales, Services, customers, and vendors regarding current and upcoming order fulfillment requirements.
Maintain and nurture positive customer and vendor relationships.
Prioritize work and resources to meet customer expectations and service requirements.
Coordinate transportation for product pickup and delivery.
Provide timely communication regarding order status, service requirements, and operational needs.
Support effective resolution of customer and operational issues.
Team Management & Development
Establish performance expectations and objectives for employees.
Conduct new-task training and training for new employees.
Identify training needs and opportunities for skill development.
Identify opportunities for cross-training and assess employee skill gaps.
Cross-train employees to enhance their skills, versatility, and productivity across various machines and processes.
Maintain records of training activities, including attendance, progress, and completion.
Provide regular performance feedback and conduct constructive performance reviews.
Address performance concerns and administer corrective action consistent with company policy.
Monitor employee hours, overtime, and attendance through computer-based timekeeping systems.
Foster a positive, collaborative team environment built on communication, cooperation, and respect.
Encourage employees to provide ideas, concerns, and feedback regarding processes and operations.
Work with the team to identify process inefficiencies and implement improvements.
Recognize individual and team accomplishments and promote employee engagement.
Health & Safety
Ensure employees understand and follow applicable safety and quality regulations.
Ensure proper PPE usage and compliance with company safety requirements.
Conduct safety meetings, safety talks, and audits and participate in the Safety Program.
Enter Hazard IDs and complete assigned action items.
Review and modify Task Safety Analyses and train employees on revisions.
Monitor the shop environment to identify and address potential hazards.
Ensure employees perform their work safely throughout their shifts.
Promote a daily culture of safety and accountability.
Report safety concerns and incidents to management.
Quality & Continuous Improvement
Ensure incoming components are inspected and meet applicable quality standards.
Ensure inspection forms are completed accurately and on time.
Ensure the belt shop consistently adheres to OSHA and company standards.
Assist in developing and maintaining quality control guidelines.
Train employees on proper procedures and 5S principles and ensure adherence.
Conduct regular 5S audits and assessments and implement corrective actions as needed.
Promote a culture of continuous improvement and ownership of processes.
Inspect production to ensure work meets established quality standards.
Promptly identify and report non-conforming conditions and issue deviations to management.
Analyze quality defects, identify root causes, and implement appropriate countermeasures.
Maintain a clean, organized, and safe shop working environment.
Additional Responsibilities
Ability to work off shifts as needed, including afternoons, nights, weekends, and holidays.
Adapt to changes in work schedules based on business needs.
Travel, including overnight travel, is required approximately 15–30% of the time.
Maintain professional behavior while working, visiting customer sites, and traveling on behalf of Fenner Dunlop.
Perform other duties and responsibilities as assigned based on business needs.
Must possess a valid driver's license.
What You'll Need
High school diploma or GED required.
Previous supervisory experience in a manufacturing or service environment.
Experience supervising employees, including organization, planning, training, performance evaluations, and corrective action.
Comprehensive knowledge of belt shop operations, cleaner application practices, or related conveyor service practices and techniques.
Demonstrated leadership skills and the ability to effectively manage and develop a team.
Ability to foster a positive, collaborative team environment.
Strong understanding of safety and quality regulations.
Strong problem-solving and decision-making skills.
Excellent verbal and written communication skills.
Strong organizational and time-management skills.
Ability to work independently while effectively collaborating with others.
Demonstrated flexibility and adaptability in a fast-paced environment.
Strong attention to detail and commitment to quality.
Customer service and relationship management skills.
Mechanical aptitude and familiarity with machine operations and hand tools.
Working knowledge of Microsoft Office and other applicable computer programs.
Experience with ERP systems, including E9 and E11, preferred.
Experience with inventory, purchasing, logistics, or material coordination preferred.
Experience with 5S and continuous improvement practices preferred.
Forklift and/or pallet jack experience preferred.
MSHA certification or experience working in mining environments preferred.
What We Offer
At Fenner Dunlop, a Michelin Group company, we care about work/life balance as well as the health and financial well-being of our employees and their families. Whether you're considering family planning, trying to decide how to best care for your family, or want to make a difference through volunteerism, you're sure to find Fenner Dunlop's competitive and comprehensive employee-focused benefits package helpful.
Medical, Dental, and Vision insurance available to you on your first day
Medical Travel Reimbursement for critical healthcare travel over 100 miles from home
Company-Paid Life Insurance
Competitive Paid Time Off & Company Holidays
401(k) Retirement Savings Plan with a dollar-for-dollar match up to 6% of your salary
Extensive Paid Parental Leave in the event of a birth or adoption
Opportunities to purchase Michelin Stock at a discounted rate
Michelin Tire Rebates
Employee Assistance Program that provides health, financial, and legal counseling, among other resources
Interested in more details on our comprehensive employee benefits package? Just ask!
Interested in more details on our comprehensive employee benefits package? Just ask!
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