Benefits Coordinator

SUMMARY

The Benefits Coordinator supports the administration and day-to-day operations of employee benefit programs. This role partners closely with senior benefits and leave administration resources to deliver accurate, timely, and employee-focused benefits support, while ensuring data integrity, financial accuracy, and compliance across benefits processes and systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as a first-level resource for employee questions related to benefit eligibility, enrollment, deductions, coverage options, provider issues, and general plan information.
• Maintain accurate and up-to-date benefits and employee data within the HRIS (Workday), including enrollments, life event changes, and leave-related benefit impacts.
• Support the Senior Benefits Specialist in the preparation, execution, and employee support activities associated with annual open enrollment, including communications, system testing, and issue resolution.
• Assist the Leave Administrator with administrative aspects of FMLA, discretionary leave, and military leave, including benefits continuation, premium tracking, and employee communications.
• Reconcile benefit premium invoices by comparing vendor billings to payroll deductions; research and resolve discrepancies in a timely manner.
• Coordinate benefit premium billing and collections for employees on unpaid leave or other non-standard payroll statuses.
• Manage benefits-related invoices through the HR Operations invoice process and ensure proper documentation and approvals.
• Participate in benefits and HRIS audits by preparing documentation, validating data accuracy, and supporting remediation efforts as needed.
• Assist with monthly and annual benefits-related compliance activities and required employee notifications.
• Uphold internal control standards by ensuring data integrity, financial accuracy, and adherence to established processes; escalate potential risks or discrepancies to management as appropriate.
• Support the onboarding process ensuring completion of I-9 Forms.

SUPERVISORY RESPONSIBILITIES

• This position has no supervisory responsibilities.

QUALIFICATIONS

• Minimum of one year of experience in Human Resources, with direct exposure to benefits administration strongly preferred.
• Experience supporting benefits in a multi-employee or retail environment is a plus.
• Strong written and verbal communication skills with the ability to explain benefits information clearly to employees.
• High attention to detail and accuracy, particularly when working with payroll data, invoices, and employee records.
• Ability to manage multiple priorities, meet deadlines, and handle sensitive information with discretion and professionalism.

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