Bert Ogden Nissan Warranty Clerk

SUMMARY

The Warranty Clerk  prepares, records, and reconciles warranty claims and submits them to the factory and/or distributor and reconciles them accordingly.

ESSENTIAL DUTIES

• Processes warranty claims on a timely basis for each franchise or distributor. 
• Processes all warranty paperwork to ensure proper documentation. 
• Verifies criteria required by factory or distributor. 
• Reconciles all warranty receivables with payments through the appropriate accounting schedule. 
• Posts credits on computer. 
• Resubmits all rejected claims promptly or receives authorization to write them off. 
• Follows up on payment of outstanding claims. 
• Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed. 
• Arranges for parts to be shipped to the factory or distributor, or to be scrapped. 
• Files and maintains all service records as required by the warrantor. 
• Keeps informed of all factory recalls and bulletins. 
• Assists with the cashier and telephone operator duties as needed. 
• Assists with any clerical needs as needed.
• Maintains a professional appearance and a neat work area. 
• Performs other duties as assigned. 

QUALIFICATIONS

• Experience in a general office position is preferred. 
• Ability to communicate effectively orally and in writing.
• Basic understanding of office applications such as MS Office ( Word, Excel, etc.). 
•  High school diploma or general education degree (GED); or two to four years related experience and/or training; or equivalent combination of education and experience.  

• Valid Texas Driver's License
• Pass Background Check 
• Pass Drug Test 
• 21 Years-Old or Older

 PHYSICAL REQUIREMNTS & WORK ENVIRONMENT 

• While performing the duties of this job, the employee is regularly required to talk or listen. The employee is regularly required to sit; use hands to finger, handle, or feel. 
• Duties are performed primarily at a desk in an office setting. Work includes frequent clerical and administrative responsibilities and interaction with managers and employees. 
• Prolonged periods of sitting. 
• Must be able to lift up to 20 pounds at times. 
• Occasional attendance at social gatherings. 
• Ability to travel occasionally.

EMPLOYMENT BENEFITS INCLUDE: 

• Paid Vacation and Holidays 
• 401(K)  
• Vision Insurance  
• Dental Insurance  
• Medical Insurance