Beverage Server Grave Shift (Horseshoe Bossier)

The Casino Beverage Server (Grave Shift) creates a warm and friendly atmosphere for our guests by providing fast, friendly and courteous service to customers while taking orders and serving beverages; picks up empty glasses and returns them to the proper assigned area; and assists in the preparation of drink orders as required.

• Ensures player satisfaction at all times.
• Provides personalized service and uses guest name. 
• Resolves service problems according to Service Recovery guidelines. 
• Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos. 
• Actively promotes casino events and programs. 
• Works closely with Caesars Rewards to promote new card sign-ups and relay benefits. 
• Provides fast, friendly, professional beverage service to casino guests. 
• Supplements tray with extra product to provide immediate or interim guest satisfaction. 
• Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines. 
• Promotes guests’ sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time.
• Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests. 
• Handles money according to departmental procedure. 
• Maintains a general knowledge of alcohol by brand and cocktails by ingredients.
• Ability to work well with others, including but not limited to, beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers. 
• Maintains a clean and stocked workstation.
• Clears empty glasses from workstation/area. 
• Services guests according to the company standard sequence of service.

• Must be at least 21 years of age.

• High school diploma or GED required. 

• Must be able to obtain Bossier ABO Card and Responsible Vendor Certification.

• Skilled in basic math in order to count money and present change correctly.

• Knowledge of guest charge procedures.

• Must possess excellent customer service and communication skills.

• Able to work at a fast pace in mentally and physically stressful situations.

• Knowledgeable of or able to learn tray service, cocktail ingredients.

• Available to work required schedule which may include nights, weekends, holidays and overtime. 

• Must be able to read, write, speak and understand English.

ADDITIONAL REQUIREMENTS

• Able to respond to visual and auditory cues.

• Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.).

• Able to walk at least 2 miles during shift.

• Able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8 hour shifts.

• Able to work in areas containing secondhand smoke, high noise levels and bright lights.

• Able to work at a fast pace in often crowded/noisy environment.