Beverage Server (Harrah's)

Creates a warm and friendly atmosphere for our guests by providing fast, friendly and courteous service to customers while taking orders and serving beverages.

• Monitors guest consumption of alcohol and intervenes as needed according to guidelines.
• Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.
• Promotes casino events and programs.
• Works closely with Total Rewards Center to promote new card sign up programs.
• Provides personalized service and uses guest name.
• Resolves service problems according to guidelines.
• Provides fast, friendly, professional beverage service to casino guests. (e.g., 2 minute or less production cycle for 15 drink tray).
• Operates a cash register/POS System, ringing proper amount into the register and giving the guest the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
• Maintains a clean and stocked workstation in accordance with established health and safety guidelines

• Read, write legibly, understand and speak English.
• Excellent customer service/communication skills.
• Count money and change correctly
• Available to work required schedule which may include nights, weekends, holidays and overtime as needed.
• Must be physically mobile with reasonable accommodation.
• Must be able to respond to visual and oral cues.
• Able to tolerate second-hand smoke, noise, bright lights.
• Able to work at a fast pace in often crowded/noisy environment.
• Mobility and dexterity to carry and serve a tray of beverages weighing 15 pounds.
• Ability to work in a team environment and under stress as the volume of business increases.
• Mathematical ability including the ability to add and subtract.
• Ability to stand and walk for 8 to 10 hour shifts.
• Previous beverage experience preferred.
• Previous experience dealing with the public preferred.
• Must meet professional appearance standards as prescribed by company policy.