Beverage Server-Casino Floor (Full Time)

WALK-IN WEDNESDAY

Interview on the spot!
Every Wednesday from 12 PM - 2 PM
2500 E. Devon Ave | Des Plaines , IL 60018
Free Parking / Free Shuttle from the Rosemont Blue Line Station

Job Function:

• Responsible for providing beverage service to all casino customers in an efficient courteous and professional manner displaying a high standard of customer service.


• Must be willing to work all shifts.


• Picks up empty glasses and returns them to the proper area.


• Assists in the preparation of drink orders as required (icing glasses, garnishing drinks).


• Works in assigned area, taking drink orders, presenting drinks to customers, accepting payment and giving change when necessary.


• Maintains a clean station at all times and performs assigned side work duties such as stocking coffee, glasses, cream, sugar, beverage napkins, etc.


• Possesses complete knowledge of all procedures related to the job.


• Ensures that all guests are treated in a prompt, professional and courteous manner.


• Knows the menu items, specials, and prices.


• Knows current wine list and has an understanding of the different wines.


• Offers assistance to all guests regardless of where they are seated.


• Handles any guest’s complaints or problems in a prompt and courteous manner.


• Ensures thorough communication between shifts.


• Remains up to date on all Departmental Policies and Procedures.


• Complies with all departmental rules, side work assignments, and departmental procedures.


• Performs all other duties specified or assigned.

Job Requirements:

• One (1) to (2) years guest service experience, preferably in gaming/hospitality environment.


• Must be able to lift at least twenty (20) pounds at one time and grip necessary items (glasses, pens, pads, garnishments, money, etc.)


• Must be able to stand and walk for long periods of time as well as bend, stoop, and twist while serving cocktails.


• Must have money-handling experience and basic math skills.


• Must possess outstanding interpersonal communications skills to effectively interface with guests and team members.


• Must also possess a cooperative, helpful and friendly nature, and present a neat, clean, well-groomed.


• Must attend and pass Responsible Alcohol Training; must adhere to cut-off procedures.


• Ability to communicate with Team members and guests.


• Ability to successfully fulfill the pre-employment process and maintain all licensing requirements.


• Ability to work flexible shifts and days of the week including holidays.

Perks that Work! 

• Medical, Dental, Vision, and Life Insurance


• 401K – 4% match to 5% Team Member Contribution


• $1 Daily Meals


• Earn up to 18 Days of Paid Time Off Your First Year 


• Free Shuttle from Rosemont’s Blue Line Station


• Free Parking On-Site


• Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren


• Tuition Reimbursement 


• Fitness/Gym Reimbursement


• Community Volunteer Opportunities


• Leadership Training & Career Advancement Programs


• Team Member Exclusive Discounts