Bilingual Call Center Representative

Barrister is a WBENC and NWBOC Certified Woman Owned Business. 

•The candidate will be required to 

provide superior customer service in a 

contact/call center/help desk 

environment through multiple channels 

of correspondence. 

•The candidate will be required to 

handle questions and concerns with the 

highest degree of courtesy and 

professionalism. 

•The candidate will be required to 

communicate with end-users using web-

based tools regarding navigation of 

both government and non-government 

applications in a leveraged 

environment supporting one or multiple 

queues/skill sets over various 

accounts. 

•The candidate will be required to 

accurately document all correspondence 

with end-users; thus a high 

proficiency in typing and grammar is a 

must. 

•The candidate will be friendly, have 

a passion for customer service 

excellence, and enjoy helping people. 

•The candidate will have a tactful 

manner and ability to effectively deal 

with difficult situations. 

•The candidate will be required to 

continually maintain a working 

knowledge of 

systems/applications/products serviced 

by the leveraged contact center. 

•The candidate will be required to 

follow strict work instructions and 

procedures that may vary by account. 

•The candidate will be required to 

adapt to continual changes to work 

instructions and procedures on each 

account. 

•The candidate will be involved in 

activities with contingent employee 

agencies, as it pertains to their 

role, on an as needed basis. 

•The candidate may be involved with 

training and development activities 

with both new hires and peers, as it 

pertains to their role, on an as-

needed basis. 

•The candidate may be involved with 

quality monitoring and evaluation, as 

it pertains to their role, on an as-

needed basis. 

•The candidate may be involved with 

reports, documentation and knowledge 

management, as it pertains to their 

role, on an as-needed basis. 

•The candidate may be involved with 

workforce management functions, as it 

pertains to their role, on an as-

needed basis. 

•The candidate may be involved with 

social media activities, as it 

pertains to their role, on an as-

needed basis. 

•The candidate will act as a role 

model and may be involved with team 

building and leadership activities, as 

it pertains to their role, on an as-

needed basis. 

•The candidate must have an impeccable 

attendance record and excellent work 

ethic. 

Required Skills & Training: 

• Effective listening & comprehension 

skills 

• Ability to closely follow 

instructions 

• Outstanding verbal & written 

communication skills 

• Analytical & resourceful problem-

solving skills 

• Ability to research the facts & 

analyze the situation before making a 

decision 

• Confidence in making & committing to 

a decision 

• Proper telephone etiquette 

• Aptitude for learning & recalling 

details 

• Ability to prioritize & manage 

multiple tasks to completion, in a 

timely manner 

• High level of accuracy & attention 

to detail 

• Computer literacy, technical 

aptitude & familiarity with basic 

office software systems 

• Ability to work independently & in a 

team setting 

• Flexibility to work different shifts 

with the possibility of overtime, when 

needed 

Additional skills, training and 

experience is desired (but not 

required) in any of the following 

areas: 

• A college degree is preferred, but 

not required 

Fluent/Bilingual-Spanish and English

35 WPM or greater-typing test

All your information will be kept confidential according to EEO guidelines.