Bilingual - Career Resource Center Specialist

• Greet all customers who enter the Center with a positive and welcoming attitude,

encouraging engagement with the Center's services.

• Provide excellent and prompt customer service at the front desk, referring customers

to the appropriate department or resource based on their needs.

• Offer a warm greeting to customers entering the Career Resource Center (CRC) and

engage with them as they leave to debrief their experience.

• Assist first-time customers with completing their PA CareerLink online registration.

• Actively monitor customer progress within the CRC - answer questions, and aid

ensure they are using the tools effectively to achieve their goals.

• Recommend relevant computer-based applications and resources to help

customers meet their employment and career objectives.

• Maintain accurate daily participation logs and submit reports on activities within the

CRC.

• Inform customers of available workshops, services, and resources, including literacy

services, WIOA registration benefits, and the "Welcome to PA CareerLink" workshop.

• Keep the CRC organized, ensuring that documents and equipment are replenished

and readily available as needed.

• Maintain order and safety in the CRC while ensuring a clean and inviting space.

• Demonstrate patience, active listening skills, and the ability to de-escalate

confrontational situations or handle emotional customers.

• Assist the Customer Experience Team and take on other tasks as needed to support

center operations.

• Attend meetings as required.

• Associate Degree in Human Services or a minimum of three years of related work

experience.

• Exceptional communication and interpersonal skills.

• Proficiency in Microsoft Office Suite.

• Bilingual in English and Spanish is required