Bilingual Community Support Specialist - CBHC CALM

Eliot is seeking Community Support Specialists to join our Community Behavioral Health Center (CBHC) division in partnership with the City of Lynn’s unarmed crisis response program, the Lynn Calm Team. As a Community Support Specialist, you will play a vital role in delivering compassionate, culturally responsive crisis support for non-violent quality-of-life concerns, behavioral health issues, and homelessness-related needs.  

Responsibilities:

• Respond to individuals in crisis related to mental health, addiction, homelessness, or other non-emergency concerns, providing in-person or phone support that does not require police or EMT intervention


• Connect individuals with appropriate services based on their needs and preferences, including warm handoffs and ongoing support


• Collaborate with community partners to de-escalate situations, provide therapeutic interventions, and support crisis resolution in high-stress environments


• Build trust with BIPOC, low-income, and marginalized communities by modeling social justice, cultural awareness, and an anti-racism approach


• Provide follow-up support after crises, help clients navigate behavioral health systems, and empower them through advocacy, education, and care coordination

Qualifications:

• Bachelor’s degree in Sociology or related field 


• Valid drivers license and reliable transportation


• Bilingual: Spanish/English

Schedule: Full-time, 40 hours per week, 11:00AM-7:00PM shift. Weekend availability is required as assigned