Bi-Lingual Front Desk Receptionist

POSITION PURPOSE 

? Facilitate patient flow through the Mid-Valley Health Clinic by scheduling appointments, registering patients, verifying all pertinent information, charging the correct fees and collecting payments. 

ESSENTIAL JOB FUNCTIONS 

? Answer the telephone, schedule appointments, screen calls and use judgment with respect to the degree of urgency for medical attention. 

? Perform patient registration, make copies of and collect all required patient paperwork, and charge and collect payments. 

? Ensure that appointment reminder calls to patients are made the day before.

? Assist patients with questions concerning charges and insurance billing. Communicate positively and clearly with patients about sliding fee discounts and the documentation needed for appointments. 

? Maintain patient account accuracy by obtaining, recording, and updating personal and financial information and scanning patient records.

? Keep patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule and reminding provider of service delays.

? Collects mail and faxes for Clinic Manager to distribute to appropriate employees/departments.

? Ensure accurate implementation and maintenance of the sliding fee scale in the EMR system.

? Complete morning and nightly checklists.

ANCILLARY JOB FUNCTIONS 

? Maintain equipment and stocking of supplies. 

? Ensure the cleaning of the reception work and waiting area. 

? Other duties as assigned.

EDUCATION AND EXPERIENCE 

? High School Diploma or equivalent is required.

? Bilingual, fluent, in English & Spanish.

? Less than 1 year related experience is recommended.

? Preferred, but not required: 

? Experience using Electronic Medical Record (EMR) systems such as USIS, ECW and Help2. 

KNOWLEDGE, SKILLS, ABILITIES 

? Skills in data entry with high level of accuracy.

? Knowledge of billing and collection processes.

? Knowledge of clinic flow and processes.

? Skills in computer programs such as Microsoft Word, Excel, & Outlook.

? Ability to maintain a positive attitude, be flexible, adaptable and willing to help.

? Ability to work in an organized fashion with a high attention to detail.

? Ability to build interpersonal relationship and deliver excellent customer service to internal and external customers. 

? Ability to handle and defuse stressful or tense situations.

? Ability to manage time effectively and multitask.

? Ability to communicate effectively verbally and in writing, as well as strong telephone skills.

? Ability to communicate fluently in Spanish (writing, reading, and speaking). 

WORK ENVIRONMENT/PHYSICAL ABILITIES 

? Must be able to sit, stand, talk and hear for extended periods of time.

? Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.

? General office environment conditions, with moderate noise levels.

? May be exposed to potentially dangerous bodily fluids or hazardous chemicals.