Bilingual Intake Specialist (English/Spanish)

We are seeking a Bilingual Intake Specialist to support client intake and case management for a growing legal practice. This part-time position will serve as the first point of contact for prospective clients, gather key case information, and ensure inquiries are accurately documented and organized.

Responsibilities

• Respond to prospective clients by phone, email, and other communication channels


• Conduct client intake and collect relevant case information


• Communicate professionally with clients in English and Spanish


• Accurately enter and maintain client information and case details


• Schedule consultations and coordinate follow-ups


• Ensure intake information is complete and properly organized


• Route qualified leads and case information to the appropriate team member


• Maintain client confidentiality and professionalism

Qualifications

• Fluent in English and Spanish, both written and verbal


• Previous experience in legal intake, customer service, client relations, or case management


• Strong communication and interpersonal skills


• Excellent organization and attention to detail


• Comfortable speaking with prospective clients and gathering sensitive information


• Ability to manage multiple inquiries and follow established processes


• Proficiency with standard computer and office software


• Lawmatics experience is a plus, but not required

Position Details

• Part-time


• Opportunity for increased hours and responsibilities as the practice grows


• Legal industry experience preferred