Bilingual Marketing Concierge (Japanese/English)

At Hilton Grand Vacations, our Marketing Concierges are at the heart of the guest experience. In this role, you’ll connect with travelers, learn what excites them about travel, and introduce them to our vacation ownership opportunities in a natural and engaging way. You’ll invite guests to attend a presentation while creating positive, memorable interactions throughout their stay. This is a fast‑paced, highly interactive environment where your energy, professionalism, and consistency directly influence both guest satisfaction and your own success. We offer a pay guarantee plus commission, providing strong earning potential for employees who consistently meet or exceed expectations.

Why Team Members Love Working With Us

We are proud to provide full‑time Team Members with an industry‑leading benefits package, including:

• Compensation: $17.00 per hour, plus commission and bonuses governed by a compensation plan. Marketing Concierge have targeted annual earnings of $70,000+, with top performers earning more based on individual results.
• Day One Medical Coverage: Medical, dental, and vision insurance starting your first day.
• Generous Paid Time Off: Vacation, sick time, and paid parental leave.
• Financial Benefits: 401(k) with company match, life insurance, and an employee stock purchase program.
• Career Growth & Development: Tuition reimbursement for job‑related degrees and certifications.
• Exclusive Travel Perks: Team Member discounts, travel programs, and resort benefits.

For more than 30 years, we’ve been honored by the loyalty of our Owners, Members, and Guests—and our continued success is driven by the passion and professionalism of our Team Members across resorts, call centers, and corporate offices.

Schedule Details

Marketing Concierge work a flexible schedule, which includes weekends and holidays, based on guest travel patterns and business needs. Shifts will be scheduled within the operating hours of 6:30 AM–9:30 PM.

What you'll be doing

• Promote and book vacation ownership presentations, previews and the sale of mini-vacation packages to eligible on-site guests and visitors.
• Provide concierge services to guests by recommending local dining experiences and attractions while communicating ownership opportunities.
• Distribute approved promotional information and providing excellent customer service to all guests while projecting a professional company image.
• Assist in the implementation and tracking of current and future marketing programs.

What are we looking for

• Outstanding communication and interpersonal skills, with a passion for creating positive experiences for guests and colleagues.
• Ability to establish rapport and communicate professionally, effectively, and courteously in person, over the phone, and through email with guests, team members, and business partners.
• Bilingual Fluency in Japanese and English, with the ability to speak, read, and write clearly and professionally in both languges.
• Able to stay organized, adapt to changing priorities, and successfully manage multiple tasks in a dynamic environment.
• Ability to work a flexible schedule including evenings, holidays, and weekends.
• High School diploma or equivalent.
• Basic computer proficiency with the ability to learn.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Detailed understanding of the island of Hawaii with ability to explain activities, restaurants, and destinations throughout the island.
• Previous experience working in a commission-based sales or marketing environment.

• Preferred candidates to be located in Hawaii and have knowledge of Island activities.

   

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.