Bilingual Patient Outreach & Enrollment Specialist

The Staff Pad has partnered with a Federally
Qualified Health Center in Pomona, CA dedicated to serving as the medical home
for underserved communities through high -quality preventive and primary care
services and we are looking to hire an experienced Outreach & Enrollment
Specialist to join the team.

The Patient Enrollment & Outreach Specialist
facilitates patient access to care by conducting eligibility and financial
screenings, assisting with insurance and Sliding Fee enrollment, providing
patient education, and connecting patients to available health center services
in compliance with FQHC and HRSA requirements.

What You’ll Do

Key Responsibilities

• Conduct patient outreach,
  registration, enrollment, and appointment scheduling
  
• Assist with insurance enrollment,
  renewals, and eligibility verification
  
• Complete financial screenings and
  HRSA complaint Sliding Fee applications
  
• Educate patients on services, benefits,
  rights, and eligibility requirements
  
• Reduce barriers to care through
  transport & translation assistance & referrals to support services
  
• Maintain accurate patient records
  in EHR/EPM systems
  
• Document outreach and enrollment
  activities in accordance with HRSA and UDS standards
  
• Reconcile managed care rosters and
  coordinate corrections
  
• Represent the organization at
  community outreach events
  
• Collaborate with departments to
  support quality and engagement goals
  
• Track and report outreach,
  enrollment, and productivity metrics
  
• Ensure HIPAA compliance and
  adherence to organizational policies
  
• Support process improvements and
  patient retention efforts
  
• Promote financial sustainability
  through patient enrollment and retention
  
• Monitor productivity, managed care
  reports, sliding fee audits, and renewal metrics
  

What We Are Looking For

Education & Experience

• Bilingual in English and Spanish
  
• High School Diploma or equivalent
  
• 1–2 years of healthcare enrollment,
  outreach, eligibility, or patient access experience
  
• FQHC experience preferred
  
• Experience with EHR/EPM systems,
  preferably NextGen
  

Additional Skills & Requirements

• Proficient in Microsoft Word,
  Excel, and Outlook
  
• Ability to perform prolonged
  computer work and lift up to 30 lbs as needed
  
• Strong cultural competency and
  experience serving diverse populations
  
• Knowledge of Medi -Cal, Medicare,
  and Covered California plans
  
• Understanding of HRSA regulations,
  Sliding Fee programs, and enabling services
  
• Experience with payer portals and
  eligibility verification systems
  
• Strong organizational,
  communication, customer service, and problem -solving skills
  
• Ability to multitask, meet
  productivity goals, and maintain compliance
  
• Meet productivity and enrollment
  goals consistently
  
• Reliable transportation for
  work -related travel
  

What You Can Expect

Compensation & Benefits - Day -one benefits
eligibility

• Competitive Hourly Pay
  
• Medical coverage (95% employer -paid
  for employees) with prorated dependent coverage
  
• Dental and Vision insurance
  
• 401(k) with up to 4% employer match
  
• Generous PTO accrual, Paid sick
  time and holidays
  

If you are looking for an opportunity to make a
meaningful impact and passionate about serving diverse communities, reducing
barriers to care, and supporting patient success, we encourage you to apply and
become part of a mission -driven team.