Billing Account Representative (IN PERSON)

About Balance Point Wellness:

Balance Point Wellness provides behavioral health therapy and professional psychiatric services throughout Baltimore City, Baltimore County, Harford County, Salisbury, and Delaware. We are committed to helping individuals and families improve their mental health and overall well-being by providing comprehensive, accessible, and individualized care.

Our services include a variety of therapeutic and wellness-focused approaches designed to meet the diverse needs of the communities we serve.

In-Office Work Requirement:

This is a full-time, in-office position based at our Bel Air, Maryland location. The selected candidate will be expected to report to the office Monday through Friday and work closely with the Finance and Billing team to support daily billing, payment processing, and accounting functions.

This is a dynamic and collaborative work environment. Candidates should be comfortable working in an office setting, managing multiple priorities, maintaining confidentiality, and communicating professionally with clients and internal staff.

Job Description

The Billing Account Representative is a detail-oriented, organized, and dependable professional responsible for supporting the billing and accounts receivable functions of Balance Point Wellness. Under the supervision of the Director of Finance, this position focuses on processing insurance and client billing, maintaining accurate account records, posting payments, and assisting with the collection of outstanding balances.

Essential Duties and Responsibilities

• Process client payments accurately and in a timely manner.
• Process and submit billing claims to insurance companies as assigned.
• Monitor client accounts and follow up on outstanding balances.
• Collect past-due client balances in a professional and respectful manner.
• Generate invoices, account statements, payment reminders, and final notices.
• Assist with managing financial data and resolving outstanding invoices and account discrepancies.
• Enter and maintain accurate client and financial information in accounting and billing software.
• Process payments received through various payment channels.
• Record and reconcile payments in the appropriate accounting and billing systems.
• Review client accounts and communicate with clients regarding balances, payments, invoices, and account questions.
• Utilize electronic, standard, and certified mail services to distribute invoices, statements, and other account-related correspondence.
• Maintain accurate and organized billing and accounting records.
• Protect the confidentiality of client financial and personal information in accordance with applicable privacy requirements.
• Communicate effectively with clients, insurance companies, and internal departments as needed.
• Perform other duties and responsibilities as assigned.

 Qualifications and Education Requirements

• 1–2 years of experience in medical billing preferred.
• 1–2 years of customer service experience; experience in a mental health or healthcare setting preferred.
• High school diploma or GED required.
• Working knowledge of general accounting principles.
• Strong attention to detail, organization, and accuracy.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive client and financial information.
• Proficiency with computers and standard office software.

Physical and Environmental Requirements

• This position is primarily performed in an office environment and requires regular use of a computer, telephone, and other standard office equipment.
• Regularly required to sit, communicate, and listen for extended periods.
• Frequently required to use repetitive hand and wrist movements, handle or feel objects, and perform computer-related tasks.
• May occasionally be required to stand, walk, reach, bend, or lift and carry items weighing up to 20 pounds.
• Must be able to work effectively in a professional, collaborative office environment.