Billing Assistant

Utah Valley Pediatrics is seeking a detail-oriented and dependable Billing Assistant to support our billing department. The Billing Assistant will play a key role in ensuring accurate and timely processing of patient billing information, insurance claims, and payment posting. This position helps maintain the financial health of the organization by contributing to effective revenue cycle management.

Schedule: Monday - Friday, 9:00am - 5:00pm

Required Skills:

• Customer Service: Ability to handle irate customers. Able to defuse rather than add to tense situations. Communicates with customers clearly and helps them understand what their obligations and responsibilities are. Maintains professionalism under pressure. Willing to go the extra mile to help customers resolve account or claim issues.
• Attention to Detail: Accuracy in work. Follows through completely on account issues.  
• Self-starter: Ability to prioritize and manage multiple responsibilities. Can make judgement calls based on knowledge of set policies and procedures. Motivated to stay on task with little supervision.
• Basic Computer Applications: Proficient in keyboard; knowledge of Word, Excel, Outlook and internet functions.
• Communication: Ability to read, understand and follow written and oral instructions. Ability to clearly communicate needs, instructions, concerns, etc. with others.
• Office Equipment: Basic knowledge of standard office equipment such as copiers, fax, printers, etc.

DUTIES INCLUDE, BUT ARE NOT LIMITED TO:

• Print and sort and mail paper claim forms
• Submit secondary claims with primary EOBs to the appropriate payer
• Work Clearinghouse Rejected claims and correct any errors
• Daily reconciliation of online payments
• Daily reconciliation of cash till
• Sort and distribute incoming mail daily
• Sent itemizations daily to Share Plan members
• Track payment plans weekly, and send missed payment accounts to a collection status
• Return billing voice-mail messages on assigned day(s)
• Scan documents into eCW.
• Correctly process credit card transactions, and correctly record and store all credit card and cash payments
• Answer phone calls and resolve patient questions or concerns
• Participate in studies that will help improve overall job performance as they relate to billing processes
• Help track and manage office supplies 
• Filing
• Keep office and personal areas organized and neat
• Additional duties, as assigned

PHYSICAL AND MENTAL DEMANDS:

• Ability to sit for 7-8 hours a day
• Ability to use a keyboard and 10-key for 7-8 hours a day
• Some lifting (20-50 lbs.) may occasionally be required
• Occasional stress related to workload and customer problems

NECESSARY QUALITIES:

• Able to create and contribute to a pleasant office atmosphere
• Able to maintain medical and financial confidentiality
• Friendly and caring nature which keeps communication lines open
• Ability to maintain cooperative relationships with customers, physicians, co-workers and management staff
• Ability to follow and support existing policies and procedures. Willing to go through appropriate channels with suggestions for change.
• Strong desire to be helpful with both customers and co-workers
• Prior experience with E.H.R a preference.

WE PROVIDE TRAINING ON THE FOLLOWING:  

• Medical management software
• Medical terminology; as related to position (not a certification)
• Medical coding; as related to position (not a certification)
• HIPAA
• Utah Valley Pediatrics Policy and Procedure
• Insurance billing

EDUCATION AND EXPERIENCE:

• High School diploma
• Experience in the Medical field is helpful but not necessary
• Experience in the Billing field is helpful but not necessary
• Must attend any training opportunities provided by Utah Valley Pediatrics