Billing Associate

Seeking a multifaceted candidate who will work on billing and accounting matters, maintaining compliance with regulatory requirements, and consumer communications.

The role is responsible for managing recurring client billing, handling incoming client and borrower inquiries related to their loans, preparing financial quotes in response to those inquiries, and communicating directly with lenders to resolve questions. The position also provides broader operational support to the business unit for these processes. This role supports the accounting team, however the position will also require regular coordination with multiple internal departments and teams. We seek a highly capable and motivated individual who is prepared to contribute to a growing and evolving organization. This is a full-time, in-office position in Downtown Long Beach, CA, with standard business hours, Monday through Friday.

RESPONSIBILITIES

• Routine and monthly billing to clients within service level agreement timelines
• Communicating with borrowers and their agents regarding quotes, drafting said quotes, and updating the internal systems regarding the process
• Communicating with lenders regarding financials and billing of these processes
• Processing incoming funds. Communicating with clients and third parties regarding these funds. Sending incoming funds out to clients timely
• Reviewing final sale funds results, requesting the necessary checks for all parties, and sending the funds to the required parties
• Ensuring timely, courteous, and thorough responses to a high volume of email correspondence
• Maintaining congenial relationships with business associates, borrowers, and lenders
• Providing exceptional customer service to borrowers and clients at every level of interaction, including timely status updates and follow-up on outstanding documents and/or services
• Consistently and accurately update the firm’s internal case management system, as well as all lender systems
• Performing other duties and responsibilities as needed

EDUCATION, EXPERIENCE & SKILLS

• High School Diploma. Associate’s degree or above preferred
• Billing and check processing experience preferred
• Must have excellent verbal and written communication skills
• Must be committed to providing exceptional customer service
• Ability to communicate courteously and effectively with borrowers, lenders attorneys, other internal employees, and outside parties
• Must be able to work with others in a congenial and team-oriented manner.
• Must possess exceptional organizational skills; the position requires the ability to multi-task and be adaptable to continual change
• Ability to read and write at a high level for proof reading and editing purposes
• High-level proficiency in MS Office suite; Outlook, Teams, and especially Excel

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, talk, or hear. The employee is occasionally required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms, and stoop, kneel, or crouch The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: Normal office working conditions, with quiet to moderate noise level within the work environment. We offer a comprehensive compensation package, which includes a salary commensurate with experience and accomplishments. If you possess the requisite qualifications, and are seeking the challenge of working in a growing firm, please submit your resume in confidence. All applicants applying for U.S. job openings must be authorized to work in the United States.

• Please note: No employment sponsorship or support will be given for this position. McCalla Raymer Leibert Pierce, LLP will not consider any employment immigration sponsorship or support. This means that McCalla Raymer Leibert Pierce, LLP will not support any CPT, OPT, or STEM OPT plans, nor sponsor in any NIV category (including TN, E-3, H-1B, O-1), or submit the position in the H-1B Registration; or
• Visa sponsorship nor immigration support is not available. Applicants must be legally authorized to work in the United States now and in the future. The company does not provide visa sponsorship or any immigration support (including STEM OPT training plan) for this position.

Because of the high volume of calls received, only qualified candidates will be contacted for consideration. NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.