Billing Specialist

Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. Aria Care Partners believes that our clinicians should be able to focus on providing the best, most comprehensive care for their patients. Our clinicians visit different skilled nursing communities daily, bringing life-affirming care to an underserved population. Our business model, innovation, customer support and teamwork deliver an unparalleled customer experience, resulting in a customer satisfaction rating of over 98%. Executing this strategic philosophy resulted in rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company. Company values include caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration. At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion.

Working at Aria Matters!

The Billing Specialist has responsibility for posting Fee-For-Service charges, payments, and journal entries to patient accounts in a timely and accurate manner. The Billing Specialist also processes FFS claim denials, maintains aged receivables, and handles daily accounting procedures. This position works in a close team environment to meet daily, monthly, and quarterly billing metrics. Other responsibilities include answering patient account balance questions, verifying correct insurance filing information on behalf of the patient.

Essential Duties & Responsibilities

• Process weekly fee-for-service claims entry/export via the required payor portals/billing software, including billing and follow-up.
• Weekly remittance posting including insurance and patient payment - review for proper reimbursement.
• Handle monthly billing reconciliation.
• Complete monthly follow-up on aging report and on all outstanding accounts.
• Review clearinghouse daily to ensure claims are flowing through the process and any denials, errors, or rejections are corrected in a timely manner.
• Process fee-for-service invoices for balances due from the responsible party
• Research/resolve insurance denials and rejects as assigned.
• Assist Billing Supervisor to complete month-end processes including updating reporting and maintaining contracts and fee schedules.
• Additional Billing department related processes as needed.
• Other duties as assigned.

Education & Training Requirements

• Ideally three years previous experience in billing or collections preferred. Podiatry Billing Experience and/or Medical Billing Experience preferred.
• Thorough knowledge of payer contracting, including Medicaid, Medicare and commercial payers required.
• Solid understanding of the reimbursement process.
• Knowledge of practice management or healthcare billing.
• Working knowledge of month end and reporting process preferred.
• Proficient in Microsoft Outlook products including Excel, Outlook and Word.
• Good written and oral communication skills required.
• Ability to prioritize competing demands and multitask required.

Other Qualifications

• Problem solving — Identify and resolve problems in a timely manner.
• Customer service — Manage difficult client/customer situations, respond promptly to customer needs, solicit customer feedback to improve service, respond to requests for service and assistance and meet commitments.
• Planning/organizing — Prioritize and plan work activities and use time efficiently.
• Quality control/Attention to detail — Demonstrate accuracy and thoroughness; monitor own work to ensure quality and apply feedback to improve performance.
• Proficient with Microsoft Word and Excel – Basic functionality in Excel and Word, including mail merge.
• Adaptability — Adapt to changes in work environment, manage competing demands and deal with frequent change, delays, or unexpected events.
• Dependability — Consistently at work and on time, follow instructions, respond to management direction and solicit feedback to improve performance.
• Able to work in team environment.

Physical Effort & Working Conditions

Work is performed in a normal office setting with minimal exposure to health or safety hazards Substantial time is spent working on a computer.

Work Location

This is a full-time position working standard business hours Monday - Friday. Position reports to the office for first six-months then moves to hybrid.

Benefits

We offer a comprehensive benefit package for you and your family, including:

• PTO and Paid Holidays for FT Employees
• 401k Retirement Plan with Company Match
• Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more.

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