Billing Technician

Mountain View Electric Association (MVEA) is one of the fastest growing mission-driven and member-owned electric cooperatives in Colorado. With offices in Falcon and Limon, our service territory spans 5,000 square miles from the foothills outside of Colorado Springs through the rolling plains of eastern Colorado. 

While a lot has changed in our industry since we were incorporated as a not-for-profit electric cooperative in 1941, MVEA still operates on the values we started with years ago—integrity, accountability, innovation, and commitment to community. Today, MVEA is proud to provide safe, reliable, and affordable electricity to more than 58,500 members and over 68,500 meters in portions of eight counties.

Our electric cooperative is financially strong and experiences tremendous growth of over 2,000 accounts per year due to the expanding communities outside of Colorado Springs. MVEA has annual revenues of over $125 million and over 6,500 miles of distribution line. We are a respected leader in the distribution cooperative industry due to a long history of safety, reliable service, member engagement, financial health, rate stability, and employee dedication. 

To learn more about MVEA and the communities we serve, visit www.mvea.coop.

Top Reasons to Work with Us:

• Competitive Salary and Outstanding Benefits Package including Medical, Dental, Vision, Long-Term Disability, Life, and Paid Time Off
• Traditional Pension Plan and 401(k) with Company Match
• Stable and Growing Company
• Four Day Work Week (Monday through Thursday 7 a.m. to      5:30 p.m.)
• Great Company Culture

We are looking for a Billing Technician in our Limon office to serve as a positive, helpful, and resourceful point of contact for members and coworkers regarding billing-related inquiries. This position performs a variety of billing functions, including processing payments, refunds, adjustments, and billing activities. Must maintain a high level of accuracy, attention to detail, and confidentiality. 

Essential Duties and Responsibilities

Member Service & Office Support

• Greet visitors to the Limon office in a courteous and professional manner; direct them to the appropriate department.
•  Maintain visitor sign-in sheets and badge distribution
•  Ensure visitor safety and assist with evacuation procedures in emergencies.
• Assist members with electronic payments via phone, website, and in person.
• Assist members and co-workers with billing questions and account information as needed, including billing research, address changes, telephone updates, and membership account updates.

Payment Processing & Reconciliation

• Process and balance daily payments received through all payment avenues, including but not limited to USPS, cashier window, lockbox, online billing interface (OBI), after-hours depositories, and electronic deposits.
• Prepare daily cash collection reports and corresponding bank deposits for the Limon Office.
• Transmit electronic deposits for both the Limon and Falcon offices and ensure timely transport of physical deposits. 
• Review and resolve lockbox and positive pay exceptions.
• Process returned payments, rejected electronic checks, and declined credit card transactions.
• Reconcile online and credit card payments in iVUE; investigate and resolve discrepancies.
• Complete weekly autopay processing and approvals (bank drafts and credit cards).
• Monitor financial alerts and update or remove deposits as needed.

Billing Operations

• Complete weekly billing processes, including setting billing dates and validating billing completion.
• Review meter readings and pre-bill edits; initiate service orders to investigate discrepancies.
• Obtain automated meter readings for remote-read accounts per billing cycle.
• Assist Energy Services with billing issues, rate changes, and general inquires.
• Calculate and process billing adjustments due to meter issues, reading discrepancies, or energy diversions, as needed.
• Credit net metering accounts for banked kWh prior to final billing.
• Set up and review special billed accounts including but not limited to net metering, time of use, and special-handling bills.

Service Orders & Account Maintenance

• Verify, complete, cancel, and close service orders, including entering rates, tax information, cycles, routes, and meter multipliers.
• Review automated service order reports and follow up on unclosed orders.
• Process returned mail and update member addresses through iVUE and ActivTrace.
• Review membership applications and service orders; process name changes and joint memberships with proper documentation.

Collections & Account Resolution

• Prepare weekly reviews of unpaid accounts; transfer idle balances and submit delinquent accounts to collections.
• Process collection agency invoices and payments; notify agencies of payments received.
• Complete monthly write-offs and provide reporting as needed.
• Process bankruptcy claims in accordance with regulations.

Programs & Special Accounts

• Manage special billing programs, including budget billing and autopay enrollment.
• Review and adjust franchise fee accounts as needed.
• Process inactive account refunds on a weekly basis.

• High school graduate or certificate of equivalency (G.E.D.). 
• Excellent written and verbal communication skills.
• Experience and extensive knowledge to effectively use current Microsoft Office products.
• Detail oriented, self-motivated, well organized, personable, and able to exercise discretion, and use sound judgment in dealing with people and confidential information. 
• Works independently to plan, schedule, meet deadlines and implement programs and policies within a team environment.
• Communicate and interact effectively with members and co-workers in a courteous, professional manner. 

Applications will be accepted until 5:00 p.m. on Thursday, June 25, 2026.

We are an Equal Opportunity Employer, Females/Minority/Veterans/Disabled/Sexual Orientation/Gender Identity.