Boat Service Advisor

Job Expectations

• The job duties of a Boat Service Advisor revolve around providing boat repair and service.
• As a Service Advisor, your responsibilities include inspecting a vessel to make suggestions to the owners or operators about necessary repairs and safety upgrades and work with technicians to facilitate these improvements.
• You will also offer advice about efficiency upgrades and other possible changes that the owners of the craft can make.
• Preventative maintenance is key, a Marine Service Advisor must believe in this concept and apply it to all vessels to ensure customers fix, repair and maintain their vessels to avoid breakdowns.

Job Duties

• Providing customers with product information and availability, estimated time of arrival of goods and product recommendations
• Ensure customer expectations and timeliness of repairs are met by managing parts orders, inventory and technician productivity
• Maintain a clean and safe work environment
• Manage daily paperwork from vendors
• Shop parts and prices to provide best service to customers
• Handly quality checks on customer vessels
• Resolve customer complaints and address concerns
• Maintain positive relationships with vendors and staff to provide a good and productive work environment.
• Delivering prompt, professional solutions for customer inquires
• Other duties to ensure business growth is sustainable

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Work schedule

• Day shift
• Overtime

Supplemental pay

• Signing bonus

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Employee discount
• Paid training