Body Shop CSR

This administrative position provides primary administrative support for the Body Shop Director and department. Successful candidates must have excellent communication skills with a focus on customer satisfaction.

Job Responsibilities:

• Screen and route written, electronic mail and telephone calls, both internal & external


• Set appointments, open and manage repair orders, create invoices and close them


• Create and manage files in our (CCC) estimating system


• Update customers throughout the repair process


• Responsible for the Accounts Payables and Receivables for the department


• Answer multiple phone lines in a courteous and professional manner


• Greet customers as they enter the collision center


• Data entry


• Assist with other administrative duties as needed

Requirements

• Strong verbal and communication skills


• Knowledge in MS Office Applications (Word, Excel, Outlook)


• Attention to detail


• Flexible hours


• Excellent phone etiquette and customer service skills


• Professional appearance a must


• Friendly and courtesy disposition


• Previous experience with CCC and Reynolds & Reynolds, preferred


• Experience in a dealership environment or Collision Center helpful but not mandatory

Competencies:

• Self-starter


• Provide exceptional customer service to both internal and external customers


• Effectively communicate and collaborate with fellow employees


• Ability to multi-task