Booking Clerk, Pain Management

· Ability to read, write and communicate in English

· High School Diploma or GED required

· Successful completion of Medical Terminology course with a Grade C or better, or successfully pass medical terminology challenge exam with 80% or better

· 1 year current patient registration experience

· 1 year secretarial experience in a medical environment

· Keyboarding at 30 wpm

· Knowledge of third party billing

· Previous scheduling experience preferred

1. Coordinates procedure rooms booking schedule with Pain Center physicians into an organized strategically planned schedule. Schedule cases in relations to organized knowledge of pain management procedures and equipment requirements.

2. Performs secretarial and other related duties to assist administrative and medical staff.

3. Verifies insurance coverage at time appointment is scheduled and again at check in.

4. Obtains, tracks and enters prior authorizations, referrals and any other payor prior notification requirements.

5. Schedules procedures in accordance with payor policies, procedures and regulations. Follows up as needed on any outstanding prior notification requirements and reschedules appointments as necessary.

6. Obtains patient demographic and insurance information to set up file, and any accompanying correspondence. Registers patients and post Pain Management charges that include physician services, procedures and other center services.

7. Schedules patients for treatment and visits to the Pain Management Center including appointments for providers, schedules laboratory testing, diagnostic imaging, procedures, family psychological and physical therapy conferences and referrals.

8. Answers telephone, screens calls, takes messages and provides information according to established policy. Processes incoming and outgoing mail.

9. Follows established hospital/department/unit policies, procedures, quality assurance, safety, environmental and infection control.

10. Participates in collaborative practice meetings and PI projects.

11. Enters information into the EMR (Electronic Medical Record) System in an accurate and timely manner.

12. Accepts and process payments from patients, including but not limited to co pays, deductibles and balance due, etc. Provides receipts for payments received.

13. Performs other related duties as requested/directed.

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Hospital’s commitment to CARES\: compassion, accountability, respect, excellence and service.