Bowling Food Court Shift Lead

WAGE RANGE: $16.00-$30.00
OPEN UNTIL FILLED: 1ST PULL DATE: OCTOBER 13, 2026

JOB SUMMARY

Assists the Manager of Food Court operations, food preparation, cooking online, beverage service, and cash transactions and supervises staff.

ESSENTIAL JOB FUNCTIONS:

1. Ensures customer satisfaction through prompt, efficient, and friendly service.


2. Supervises staff on shift, assists supervisor with job duties and standards, and conducts performance counseling and evaluations.


3. Ensures all food items are handled and cooked healthfully and adhere to food handling guidelines.


4. Monitors Food Court needs to ensure adequate staffing, supplies, and customer service at all times.


5. Makes recommendations to Food Court Manager regarding the menu, recipes, procedures, food supplies, and quality sanitation.


6. Oversees room service orders, food preparation, delivery, payment procedures, and service standards.


7. Constantly maintains work area and supply room in a sanitary and orderly fashion.


8. Maintains daily stock of condiments, food products, and supplies for Food Court.


9. Performs regular duties of a Food Court/Cashier Attendant, as needed, including food/drink service, cashiering, cooking, etc. for customers.


10. Report to Food Court Manager, any unusual work, customer service issues, or employee performance concerns.


11. Assists the Food Court Manager with supply orders and the monthly inventory.


12. Complies with regulatory laws, PP&P, department policies and procedures, safety codes, etc.


13. Must be able to operate and train others on equipment - grill, fryers, oven, POS, etc.


14. Assists Food Court staff with re-stocking, cleaning, servicing customer, etc., as needed.


15. Promotes internal guest service standards through courteous and respectful behavior.


16. Other related functions as required.

PROMOTE WRC QUALITY SERVICE STANDARDS:

SAFETY: Ensuring a safe experience by protecting the welfare of all.

INTEGRITY: Expecting personal accountability at every level.

COURTESY: Creating an exceptional customer service experience for everyone.

TEAM: Functioning together to create a cooperative and positive experience.

SHOW: Providing flawless experience –a clean and cared-for resort.

SUPERVISORY AUTHORITY:

1. Food Court staff on shift.

SIGNATORY ABILITY:

1. Food Court bank.


2. Prepare order forms in Supervisor's absence.


3. Personnel actions.

ACCESS TO SENSITIVE AREAS:

1. Cash register.


2. Storage area.

MINIMUM QUALIFICATIONS:

1. One (1) year of F&B experience, with at least six (6) months of cashiering experience.


2. One (1) year of supervisory experience.


3. High school diploma/GED or ten years’ experience.


4. Customer service experience.


5. Licensed/certified as a food handler within one month of employment and maintains license.


6. Stand and/or walk for long periods; able to perform repetitive motions with wrists, hands, and fingers; able to lift and maneuver 50 lbs.; and able to work in a noisy environment.


7. Effective communication skills - verbally able to provide instructions, responds to questions, and has exceptional interpersonal skills and abilities.


8. Excellent personal appearance and hygiene habits.


9. Requires a criminal history background check.


10. Must be at least 21 years of age.

DISCLAIMER

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may be modified or assigned at any time based on business needs.