Brachial Plexus Coord - Plastic Surgery (Full Time, Days)

Job Specific Duties

• Responsible for the coordination of the Brachial Plexus Clinic; liaises with other departments such as OR, MRI, Radiology, etc. to ensure coordination of patient care. 
• Coordinates and schedules surgeries, procedures, and diagnostic testing for patients. Obtains authorizations and follows up on pending requests in order to meet patient needs. 
• Ensures patient flow is maximized to meet service standards. Performs service recovery when applicable to maximize patient and family satisfaction. 
• Answers and screens calls for Physician(s) and Leader regarding patients, medical results, pharmacy prescriptions, and refills in a professional manner. Takes messages as needed. 
• Maintains a log of Physicians’ Continuing Medical Education credits, all associated expenses, and teaching hours. 
• Checks documentation being submitted for Physician's attention to ascertain all relevant data, files, signatures, etc. are included. 
• Gathers data for general information purposes or special reports, contacting other employees, departments, agencies, and individuals for additional documents and/or reports as necessary. 
• Prepares medical reports and/or documents for Leader's or Physician's approval. 
• Makes appointments and maintains calendar, recording such items as medical conferences, rounds, schedules, consultation requests, etc. 
• Acts as liaison between employees, agencies, and other physician practices. 
• Processes all travel applications and makes travel arrangements including hotel reservations. 
• Transcribes letters, memoranda, medical examinations, clinical referrals, case summaries, initial workups, consent forms, laboratory reports and/or research summaries. 
• Enters patient demographics and insurance information in the scheduling/appointment book of EHR with the preset criteria and appointment slots for each clinic.
• Obtains tests/visit authorizations and collects necessary information for appointment/admission. Distributes relevant medical data and follows up with clinical indications following medical review. 
• Prior to clinic admission, e-mails parent questionnaire and asks for prescriptions and referrals. Follows up on MD approval for appropriate clinic visit and stores data/information into EHS. 
• Registers patients on clinic day; activates accounts, controls physician/patient flow to assert patient was seen by an MD, and confirms all other MD appointments/visits. Follows up on all MD visits. 
• Coordinates in advance with each specialty to assure (on clinic-day) patient is seen by all providers. Keeps teams informed of changes to the schedule.
• Coordinates patient discharge after clinic. Inputs & updates information in EHS. Transmits clinic consensus to MDs & other consultants treating the patient. Provides follow up appointments & testing. 
• Assists in the coordination of NCHS brachial plexus conferences. Responsible for the assisting in the development of brachial plexus teaching tools/presentations in an electronic and technological format. 
• Floats, covers, and provides assistances to department, other clinics, and staff members when needed or requested by leaders.