Branch Manager - Miami

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

The Branch Manager is responsible for leading branch operations, driving commercial and financial performance, and ensuring the delivery of safe, compliant, and high-quality freight forwarding services. The role provides leadership to branch employees, customers, and operational partners while ensuring alignment with company strategy, policies, and regulatory requirements.

The Branch Manager for a Freight Forwarding branch office is also responsible for overseeing and managing all operational and administrative aspects of the branch. This position requires strong leadership skills, excellent knowledge of freight forwarding operations, and the ability to effectively manage a team. The Branch Manager plays a critical role in driving business growth, ensuring customer satisfaction, and maintaining efficient operations within the branch.

KEY ACCOUNTABILITIES 

LEADERSHIP & TEAM MANAGEMENT

• Provide strong leadership and guidance to a freight forwarding operations team to include recruitment, training, coaching, and performance management

• Foster a positive and collaborative work environment, promoting teamwork, accountability, and professional development

• Delegate responsibilities effectively, ensuring efficient resource allocation and workload distribution

OPERATIONS MANAGEMENT

• Support in setting up the branch resources, vendors, systems and processes

• Oversee and coordinate all operational activities within the branch, including import/export processes, customs clearance, documentation, logistics, and transportation

• Ensure compliance with relevant regulations, industry standards, and company policies and procedures

• Monitor and analyze operational performance metrics, implementing improvements to enhance efficiency and productivity

SALES

• Develop and implement strategies to achieve branch-specific sales targets and contribute to the overall growth of the organization

• Identify new business opportunities, build relationships with clients and partners, and expand the customer base

• Collaborate with the sales team to develop effective marketing and promotional initiatives to increase market share and revenue

CUSTOMER SERVICE

• Maintain a strong focus on customer satisfaction, ensuring that services are delivered promptly, accurately, and according to customer requirements

• Address customer inquiries, concerns, and complaints in a timely and professional manner, resolving issues to maintain positive client relationships

• Conduct regular customer meetings to understand their evolving needs and provide appropriate solutions

• Identify customer retention strategies

FINANCIAL MANAGEMENT

• Develop and manage the branch's annual budget and P&L, closely monitoring expenses and revenue to ensure financial targets are met

• Conduct monthly P&L reviews and develop and implement action plans to improve branch EBIT performance and drive month-over-month financial results

• Review and analyze financial reports, identifying areas for improvement and implementing cost-saving measures where possible

• Collaborate with the finance department to ensure accurate and timely billing, invoicing, and financial reconciliation

SAFETY & COMPLIANCE

• Ensure branch operations comply with applicable DOT, FMCSA, OSHA, and company safety policies, procedures, and requirements

• Promote and maintain a safety-first culture across all branch operations, reinforcing safe work practices and employee accountability

• Conduct and/or facilitate regular safety meetings, compliance audits, and operational reviews to identify potential risks and ensure adherence to established standards

• Monitor accident, incident, and safety performance trends, identify root causes, and implement timely corrective and preventive actions

QUALIFICATIONS, EXPERIENCE AND SKILLS

• Bachelor’s degree in business administration, Logistics, Supply Chain Management, or a related field. Relevant professional certifications are a plus

• Proven track record and recent experience (7+ years) in freight forwarding, logistics, transportation operations or a similar industry, with a solid understanding of Air and Ocean, import and export procedures, customs regulations, and transportation logistics is a must

• Minimum 3 years’ experience in managing a full-service freight forwarding branch office

• Strong people management and leadership skills

• Proven experience with full P&L ownership and operational budget management, including forecasting, cost control, financial reporting, and driving profitability

• Ability to problem solve, make decisions and follow through on action plans

• Ability to analyze data and set KPIs in line with organizational goals

Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in the United States without sponsorship now or in the future.

ABOUT DP WORLD

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. 

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. 

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

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