Branch Operations Manager

Monsen Engineering is seeking a Branch Operations Manager to lead the day-to-day operations of our Reno, NV location. This role drives operational excellence across service delivery, customer experience, inventory management, rental operations, and recurring revenue programs. The position partners closely with Sales to ensure seamless execution of deals, customer onboarding, and long-term retention. This role owns operational performance, customer experience, and supports revenue growth for the Reno location, while maintaining alignment with operations and best practices across Salt Lake City and Las Vegas branches.

About Monsen Engineering

Monsen Engineering, BuildingPoint Intermountain, SITECH Intermountain, and Intermountain Technologies are part of the broader Technology Group delivering construction technology, geospatial, and productivity solutions across the region. Together, these organizations provide customers with integrated hardware, software, and services across the full project lifecycle.

Key Responsibilities

Customer Experience & Sales Support

• Own front-end customer experience including walk-in support and issue resolution
• Build strong relationships with contractors, engineers, and survey professionals
• Partner with Sales to support deal execution and delivery
• Coordinate equipment availability, rentals, and logistics to meet customer timelines
• Assist with onboarding, setup, and customer training
• Identify opportunities for upsell, cross-sell, and customer retention
• Provide feedback to Sales on customer needs and operational constraints

Branch Operations Leadership

• Lead day-to-day operations of the Reno location
• Ensure efficient execution across service, rentals, logistics, and support
• Maintain a clean, safe, and customer-ready facility
• Drive continuous improvement and operational efficiency across branch functions

Inventory & Logistics

• Maintain optimal inventory levels and availability
• Manage purchasing, replenishment, and vendor coordination
• Monitor inventory accuracy, turns, and aging

Rental Operations

• Manage rental fleet availability, utilization, and scheduling
• Ensure rental equipment is tested, maintained, and customer-ready
• Oversee rental contracts, invoicing, and asset tracking
• Support rental solutions that enable Sales to close deals

Service & Repair Operations

• Manage service operations, technician productivity, and backlog
• Monitor turnaround time (TAT) and quality standards
• Ensure accurate service documentation and invoicing

Key Performance Indicators (KPIs)

• Customer satisfaction and retention
• Inventory turns and availability
• Rental financial performance and time utilization
• Service turnaround time (TAT)
• Subscription and maintenance renewal rates

Qualifications

• 5+ years of operations, service, or branch management experience
• Strong leadership, organizational, and team management skills
• Experience managing customer-facing operations
• Ability to manage multiple functions simultaneously in a fast-paced environment

Preferred:

• Experience with surveying, construction technology, or equipment service
• Familiarity with Trimble or similar solutions
• Technical aptitude with hardware/software troubleshooting
• Experience with inventory, rental, and service operations in a multi-function environment

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).