Bridal Specialist - New York City

ABOUT VIVIENNE WESTWOOD

Vivienne Westwood is one of the most iconic British fashion brands, renowned for its heritage, innovative design, and commitment to culture and activism. We care deeply about our people and the environment, and our core values — Gaia, Quality not Quantity, Activism, Culture & Heritage — guide us daily. If you share our passion for creativity, sustainability, and innovation, we’d love to hear from you.

ABOUT THE ROLE

Vivienne Westwood Bridal is seeking an organized, detail-oriented, and proactive Bridal Specialist to support the day-to-day operations of our Bridal Department as having bridal appointments two days a week. This role is ideal for someone with strong administrative skills, excellent communication, sales expertise in luxury or bridal and a passion for luxury fashion and client experience.

The successful candidate will, in addition to Sales, will assist the Bridal Manager with appointment coordination, client communications, order administration, reporting, ensuring a seamless experience for our brides throughout their journey.

KEY RESPONSIBILITIES

Client Communication, Sales & Scheduling

• Manage bridal inquiries via email and telephone

• Coordinate bridal appointments, fittings, consultations, and gown collections for bridal manger and self.

• Maintain appointment calendars and scheduling systems

• Follow up with clients regarding orders, payments, and upcoming appointments

• Provide exceptional client service while representing the Vivienne Westwood brand

• Maintain professional written correspondence with clients, vendors, and internal teams in a timely manner.

Administrative Support

• Maintain accurate client records and order tracking systems

• Assist with invoice preparation, deposits, balances, and payment documentation

• Organize bridal files, measurement records, and fitting notes

• Support shipping, delivery coordination, and collection appointments

• Prepare weekly and monthly reports for management

• Assist with data entry, record keeping, and document management

Bridal Operations

• Liaise with internal teams regarding gown production, deliveries, and alterations

• Monitor order timelines and communicate updates to clients

• Assist with inventory management of samples, veils, and accessories

• Support showroom preparation and presentation standards

• Assist with special bridal events and trunk shows as required

General Duties

• Maintain confidentiality and professionalism at all times

• Ensure all records and documentation are accurate and up to date

• Support the Bridal Manager with operational projects and administrative tasks

• Contribute to a positive and collaborative working environment

• Follow company policies and procedures at all time

(Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role)

PROFILE & KEY SKILLS

• Previous administrative experience, preferably within luxury retail, bridal, fashion, hospitality, or a client-facing environment

• Previous bridal sales experience a plus

• Strong proficiency in Microsoft Excel, including spreadsheets, reporting, and data management

• Advanced knowledge of Microsoft Outlook, including email correspondence, calendar management, and appointment scheduling

• Proficiency in Microsoft Word for document creation, formatting, and reporting

• Excellent written and verbal communication skills

• Strong attention to detail with a high level of accuracy

• Exceptional organizational and time-management skills

• Ability to manage multiple priorities and deadlines in a fast-paced environment

• Experience with CRM systems and client database management preferred

• Professional, polished, and client-focused approach

• Ability to work independently while maintaining strong collaboration with the Bridal Manager and wider team

Schedule & Availability

• Full-time position, 5 days per week

• Weekend availability

• Flexible scheduling based on bridal appointments and business needs.

BENEFITS

• Bridal commission scheme

• Staff discounts

• Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)

• Perkbox Discounts and Wellness Hub

• Cycle to work scheme

• Generous annual leave allowance

• Pension Scheme

• Training and hands-on experience

• Opportunities to build new skills and gain valuable industry knowledge

Applications are reviewed on an ongoing basis, so we recommend applying early to avoid missing out.

Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws. For our privacy statement please visit this link