S

Broadband Technician

icon building Company : Silver Star
icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Broadband Technician

General Summary:   



Perform skilled technical duties relating to the installation and maintenance of broadband facilities and services.  Install, maintain and service customer premise equipment (CPE), telephone, WIFI, wiring, peripherals, and hardware/software.




Essential Job Functions / Certifications:




  • Install and maintain services on the distribution network from the Central Office switch to the demarcation point.

  • Perform all setup, testing and maintenance required for CPE installation of POTS, DSL, and broadband services.

  • Install and maintain CPE local area networks (LAN) and Wi-Fi networks.

  • Install and maintain network interface devices (NID) and Optical Network Terminals (ONT).

  • Perform skilled troubleshooting from the MDF to the demarcation point including CPE.

  • Respond to trouble tickets within acceptable company timeframe standards. Including afterhours emergency locates.

  • Perform basic outside plant (OSP) testing on trouble tickets.

  • Perform advanced troubleshooting on Customer Premise Equipment (CPE).

  • Install OSP facilities according to engineered work orders or service orders in compliance with RUS and NEC standards.

  • Perform routine preventive maintenance and standard repairs to distribution systems.

  • Perform cable/fiber testing and splicing.

  • Utilize locating equipment and follow the 8 basic cable locating procedures to ensure accurate, quality locates. Locate and mark facilities according to state Digline standards.

  • Ability to navigate and interpret standard telecommunication prints and mapping.

  • Meet documentation timeframe standards for closing trouble tickets, service orders, timesheets, etc.

  • Record and report all record changes immediately to Service Center.

  • Complete inventory replenishment requests as needed.

  • Keep service truck clean, organized, and stocked with required inventory to perform job duties.

  • Ensures OSP facilities are maintained to RUS and telecom industry standards.

  • Performs duties related to FCC regulation compliance and NEC compliance policy. Promotes and adheres to all safety policies and procedures as set forth by all federal, state, and company guidance.

  • Be the face of Silver Star Communications, championing the company as a key player in the local community.

  • Perform other duties as assigned.

  • Provide exceptional customer service.

  • Adhere to corporate policies and procedure including but not limited to what is required in the employee handbook.

  • Maintain a professional and positive workplace environment and engage in activities that promote Silver Star within the community.

  • Ability to obtain and maintain Tower Climbing and Rescue certification with Biennial renewal.



Minimum Education Requirements:



  • High School Diploma plus 2 years of experience.

  • Ability to hold a valid Wyoming or Idaho Driver's License.

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