Broadband Technician

General Summary:   

Perform skilled technical duties relating to the installation and maintenance of broadband facilities and services.  Install, maintain and service customer premise equipment (CPE), telephone, WIFI, wiring, peripherals, and hardware/software.

Essential Job Functions / Certifications:

• Install and maintain services on the distribution network from the Central Office switch to the demarcation point.


• Perform all setup, testing and maintenance required for CPE installation of POTS, DSL, and broadband services.


• Install and maintain CPE local area networks (LAN) and Wi-Fi networks.


• Install and maintain network interface devices (NID) and Optical Network Terminals (ONT).


• Perform skilled troubleshooting from the MDF to the demarcation point including CPE.


• Respond to trouble tickets within acceptable company timeframe standards. Including afterhours emergency locates.


• Perform basic outside plant (OSP) testing on trouble tickets.


• Perform advanced troubleshooting on Customer Premise Equipment (CPE).


• Install OSP facilities according to engineered work orders or service orders in compliance with RUS and NEC standards.


• Perform routine preventive maintenance and standard repairs to distribution systems.


• Perform cable/fiber testing and splicing.


• Utilize locating equipment and follow the 8 basic cable locating procedures to ensure accurate, quality locates. Locate and mark facilities according to state Digline standards.


• Ability to navigate and interpret standard telecommunication prints and mapping.


• Meet documentation timeframe standards for closing trouble tickets, service orders, timesheets, etc.


• Record and report all record changes immediately to Service Center.


• Complete inventory replenishment requests as needed.


• Keep service truck clean, organized, and stocked with required inventory to perform job duties.


• Ensures OSP facilities are maintained to RUS and telecom industry standards.


• Performs duties related to FCC regulation compliance and NEC compliance policy. Promotes and adheres to all safety policies and procedures as set forth by all federal, state, and company guidance.


• Be the face of Silver Star Communications, championing the company as a key player in the local community.


• Perform other duties as assigned.


• Provide exceptional customer service.


• Adhere to corporate policies and procedure including but not limited to what is required in the employee handbook.


• Maintain a professional and positive workplace environment and engage in activities that promote Silver Star within the community.


• Ability to obtain and maintain Tower Climbing and Rescue certification with Biennial renewal.

Minimum Education Requirements:

• High School Diploma plus 2 years of experience.


• Ability to hold a valid Wyoming or Idaho Driver's License.