Broker Dealer Operations Specialist, Alternative Investments

The Broker Dealer Operations Specialist plays a central role in delivering world‑class customer and transaction servicing for alternative investment products. The role supports end‑to‑end operations from onboarding through transactions, reconciliation, and servicing requests.

You are

• A consummate professional with excellent verbal and written communication skills

• Self-motivated and goal-oriented

• Patient, empathetic, diligent, and able to work independently in a team environment

You will

• Serve as the SME and primary contact for Alternative Investments operational inquiries and daily processing.

• Develop an in‑depth understanding of iCapital platform interfaces and order entry within NetX360 to enable seamless fund launches, recurring client activities, and overall book health.

• Execute operations deliverables on recurring platforms; manage daily workflows and queues to meet service levels with a client‑first approach.

• Assist in systems testing and create training materials for field and home office teams.

• Deliver quality assistance to clients and internal partners; triage, prioritize, and categorize requests for efficient resolution.

• Work with internal teams to escalate and resolve high‑priority issues quickly.

• Enhance and maintain product documentation and internal resources to support platform users.

• Establish efficient workflow processes between Park Avenue Securities and fund administrators.

You have

• 2+ years of brokerage operations experience or 5+ years of related work experience (preferred).

• Experience with Alternative Investments and knowledge of Private Equity, Private Credit, Exchange Funds, and Hedge Funds.

• Strong working knowledge of subscription, redemption, conversion, and transfer processing.

• Clear understanding of Alternative Investment products and process solutions in brokerage and advisory retail accounts.

• Experience with Alternative Investment platforms such as iCapital and custodial systems such as Pershing.

• Experience in the managed account space, specifically Envestnet and/or Orion.

• Detail‑oriented, able to work effectively with minimal supervision; strong problem‑solving skills.

• Ability to prioritize in a fast‑paced environment with multiple deadlines and processes.

• Strong verbal and written communication skills, including the ability to explain complex processes.

Preferred Qualifications

• FINRA Securities license (Series 7 or Series 6).

• Bachelor’s degree.

Location

• Close proximity to a Guardian Hub- Bethlehem, PA or NYC (Hudson Yards) preferred.

• Hybrid Role - 3 Days in office

Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected]. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

Visa Sponsorship

Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship.

Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment

As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools) to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at https://www.guardianlife.com/careers). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues.

Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to [email protected], making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via [email protected].

Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here. 

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.