Brutto Americano Host / Hostess

CORE FOCUS & ESSENTIAL RESPONSIBILITIES

Qualified candidates must be able to satisfactorily complete the following responsibilities. Other duties may be assigned.

1.    Warmly greet and acknowledge guests upon arrival with a professional and positive attitude.

2.    Follow established service sequence for consistent food & beverage guest experiences.

3.    Maintain positive guest relations at all times.

4.    Work with a spirit of teamwork.

5.    Excellent Customer Service Skills and ability to understand and respond to individual guests needs and requirements  

6.    A genuine interest and understanding in food and drink 

7.    Problem solving skills  Ability to think on your feet and under pressure whilst maintaining a positive outlook and attention to detail  

8.    Able to organize time effectively, forward plan and prioritize tasks to ensure work load is balanced and urgent situations are dealt with immediately. 

9.    Ability to multitask  

REQUIRED EDUCATION and/or EXPERIENCE

High school diploma required, any college courses in hospitality management or similar is preferred. Minimum 1 year previous experience working as a server in a similar-sized restaurant. Additional restaurant experience (host, food runner, bus person, etc.) preferred. Additional certifications (ServSafe, TiPS, etc.) preferred.

LANGUAGE, MATHEMATICAL, and REASONING ABILITIES

Candidate must meet the following cognitive abilities:

Ability to understand guests’ service needs & requests. Ability to acknowledge guests’ requests in a polite manner. Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred). Ability to apply logical thinking and understanding to carry out written and oral instructions. Ability to address and solve problems involving guest and operational issues.  Ability to compute basic mathematical calculations.

PHYSICAL DEMANDS / WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The performance of this position may occasionally require exposure to the manufacturing areas where under certain areas require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection. Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical restaurant environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Sit, walk, and stand continuously. Lift / carry 25lbs (frequently) and 50lbs (occasionally)

Bend, squat, crawl, and reach above shoulder level.

Use dominant hand coordination for simple grasping, pushing/pulling, and fine manipulation.

May be exposed to extreme temperatures, dust, dampness, height, and moving machinery.