Builder Experience Coordinator

Builder Experience Coordinator

About HXP

At Humanitarian Experience (HXP), we design and operate humanitarian service expeditions that empower teenagers to make a difference across the globe. Our mission is unapologetically to strengthen the roots of covenant Israel, and the vehicle we use to do that is sustainable humanitarian work. In essence, we work to transform the lives both for those we serve and those who serve with us. Joining our finance team means a chance to be part of meaningful, impactful, and life-changing work.

About the Role

Builder Experience (BX for short) is a little bit of: customer service, project management, experience design and all things Builders! Our goal on the BX Team is to help our Builder’s know “We’ve got you, and something big is coming”. We focus on proactively giving our customers information to prepare them for their trip while creating an experience where they feel the HXP magic well before they board the plane!

A member of the BX team is 

• Detail oriented
  

• Hard working
  

• Effective Communicator
  

• Builder Obsessed 
  

• Professional Multitasker
  

• Tech Savvy
  

• Problem Solver
  

• Comfortable with a fast-paced environment
  

As a member of the BX team you are the Builder's first impression of HXP. We are looking for someone who can be patient, professional, personable, and help solve problems for our Builders. 

Responsibilities

• Assist Builders in preparation for their trip, communicating with them via phone calls and emails
  

• Create personalized touchpoints, “Legends”, for our Builders
  

• Become an expert on a Region of HXP trip and help write and communicate information about the trips to the Builders
  

• Review Builders' pre-trip prep materials to ensure they are correct and ready to go
  

• Host “Expos” to help Parents and Builders prepare for their HXP Trip
  

Benefits

Schedule & Benefits

Full-Time Schedule:

• Hybrid format
  

• Onsite M/W/F (8:45 AM – 4:45 PM)
  

• Remote T/Th
  

Additional Benefits for Full-Time: 

• Health, Dental, and Vision insurance plans
  

• 401(k) retirement plan with employer contribution
  

• 6 weeks of set-schedule PTO
  

• Unlimited PTO beyond scheduled breaks
  

• Discounted UTA transportation passes
  

• An incredible work environment
  

• Opportunities for growth and cross-functional learning