Builder Services Representative

Company : Pestban, Llc

Job Type : Full Time

United States

Number of Applicants

000+

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Job Description - Builder Services Representative

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

This position will serve as a Builder Service Representative for builder specific issues/needs:

• Maintain a high level of proficiency regarding company services, policies, procedures, and software systems.

• Process builder transactions accurately and efficiently while adhering to established guidelines and service

standards.

• Apply builder-specific procedures and requirements to ensure successful transaction completion.

• Provide excellent customer service and support to builders, business partners, and internal stakeholders.

• Resolve routine builder inquiries and issues, escalating complex concerns when appropriate.

• Maintain accurate records and documentation of builder transactions, customer interactions, and issue

resolutions.

• Collaborate with team members to ensure consistent service delivery and achievement of departmental goals.

• Stay informed of updates to services, policies, and procedures and apply changes to daily work activities.

• Meet productivity, quality, attendance, and schedule adherence expectations.

• Identify and communicate transaction issues, process concerns, or customer-impacting situations to

leadership as needed.

• Contribute to a positive team environment through professionalism, cooperation, and effective

communication.

• Perform other duties as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

· Excellent phone interaction skills and active listening.

· Exceptional organizational skills, superb accuracy, and attention to detail.

· Outstanding verbal and written communication and interpersonal skills for interacting with customer

service, sales staff, Managers, Supervisors, and Team Leaders daily.

· Ability to collaborate with other departments to ensure customer satisfaction.

· Excellent keyboard and data entry skills.

· Strong problem-solving skills.

· Ability to learn builder or customer service software.

· Positive outgoing team player!

· High School diploma or GED required. REQUIRED SKILLS

· Ability to perform the essential job functions, including meeting qualitative and/or quantitative productivity standards safely and successfully.

· Regular and punctual attendance

· Must be able to talk, listen, and speak clearly on the telephone and online communications.

PHYSICAL REQUIREMENTS

· Prolonged periods of sitting at a desk and working on a computer.

Original job Builder Services Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Builder Services Representative

Job Description - Builder Services Representative

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