Business Analyst

Position Details:
Location:                      Foster City, CA
Duration:                      7 Months Contract to Hire
Interview:                     Phone then onsite.
# of Positions:              1

Summary:
The analyst will
•    Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting the issue to a higher level support team; following up to ensure resolution.
•    Be responsible for leading and/or supporting a number of key projects (often simultaneously) from original concept through final implementation.
•    Interact with customers to provide and process information in response to inquiries, concerns, and requests about the product
•    Resolves product or service problems by clarifying the customer's complaint; determining root cause of problem; selecting and explaining the best solution to solve the problem
•    Research required information using available resources
•    Expediting the issue to a higher level support team, based upon priority; following up to ensure resolution
•    Follow up and communicate resolution to customers where necessary
•    Partner with product and other teams to document business and functional specifications.
•    Design and document work flow, develop and refine analytical reports and queries

Must Have Skills:
•    Customer support experience, Salesforce, SharePoint.
•    Also, the candidate needs to have experience with working with different clients.

Requirements:
•    Bachelor’s Degree or 5+ years of equivalent professional work experience in a corporate environment required
•    Minimum 3-5 years' business analyst / client support experience.
•    Ability to understand customer needs & expectations
•    Deals effectively with others in difficult situations, using appropriate interpersonal styles and methods to reduce tension or conflict
•    Strong & clear communication skills, both verbal and written, to gather details, track and communicate status updates with customers & associates internally
•    Proven ability to learn new business processes and understand the flow of data behind those processes
•    Must be able to work in a fast-paced environment and multi-task
•    MS Office: Strong skills required, Word, Excel, Outlook, Salesforce, Sharepoint