Business Analyst

Do you enjoy breaking down complex processes and turning them into smarter, more efficient solutions? This role is ideal for someone who’s curious, detail-oriented, and excited to see their ideas come to life through technology.

As a Business Analyst, you’ll play a key role in driving process improvement and automation across the organization. You’ll partner with teams across the business to understand how work gets done today, design better solutions, and help bring those solutions to life.

 What You’ll Do

• Partner with business teams to analyze, document, and improve processes from end to end


• Shadow users, ask insightful questions, and map current-state workflows


• Translate business needs into future-state solutions, including workflows, forms, and system designs


• Build and implement workflow applications using the Decisions® automation platform, Robotics Process Automation (RPA), and other automation tools.


• Collaborate with stakeholders across business and technical teams to design, test, and launch solutions


• Support user acceptance testing (UAT), training, and implementation


• Manage multiple projects while balancing priorities and timelines


• Communicate clearly with both technical and non-technical audiences


• Help coordinate project activities, timelines, stakeholders, and follow-up actions across multiple concurrent initiatives

 What Makes You a Great Fit

• Humble and team-oriented, with a willingness to learn, adapt, and support others


• Growth-minded and coachable, with openness to feedback and continuous improvement


• Comfortable working through ambiguity and bringing clarity to complex problems


• Proactively identifies risks, gaps, dependencies, and downstream impacts


• Acts with integrity and sound judgment and builds trust across teams


• Takes ownership of work and follows through with accountability and attention to quality


• Shows initiative and a commitment to excellence in both analysis and execution

Qualifications

• Bachelor’s degree in business, IT, or a related field (Equivalent combination of education and experience will also be considered)


• Minimum three years of experience in one or more of the following:
  
  
  
  • Business analysis, including requirements gathering, process documentation, and solution support
  
  
  • Project management focused on business process improvement, workflow redesign, and software-supported solutions
  
  
  • Consultative work with internal business partners to uncover needs, influence without authority, and guide teams toward technical solutions
  
  
  
  


• Strong analytical and problem-solving skills


• Experience with process mapping tools (e.g., Visio)


• Baseline knowledge of software development concepts (data structures, logic, etc.)

*To be considered, candidates must have a minimum of 3 years of US based work experience and reside within the market area.

 Technical Knowledge & Skills Preferred

• Exposure to workflow or automation tools (e.g., Decisions, RPA UiPath)


• Familiarity with tools like Jira, Figma, or similar


• Experience supporting testing/UAT


• Experience with SQL - including writing queries, understanding tables, joins, functions, etc.

 Why This Role?

This position offers the opportunity to work across a wide range of departments, influence meaningful process improvements, and build solutions that have a direct impact on how the business operates. You’ll be involved from initial discovery through implementation, seeing your work make a real difference.

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