Business Continuity Analyst I

Strong Culture built on our Core Values: Integrity, Ownership, Service and Community. It’s not just talk. We walk the walk, from the CEO to front-line employees.

Be an Owner and take control of your future with our Employee Stock Ownership Plan (ESOP), where your hard work translates into real ownership and an opportunity to share in the growth of Woodforest.

401(k) Company Match in ESOP

Woodforest adds 50₵ for each $1 you save (up to 6% eligible pay). The match is made in Woodforest stock held in your ESOP account.

Opportunities for Long-Term Growth

Take advantage of growth opportunities and professional development to advance in your career.

Banking Products & Services providing convenience, financial savings, and enhanced support to help you achieve your financial goals.

Competitive Base Pay and regular compensation reviews to ensure you continue to earn competitive pay.

Paid Time Away Branch Banking employees are offered PTO. Corporate employees are offered paid vacation and sick time.

Medical Coverage 12 comprehensive plans available at an affordable cost!

Short and Long-Term Disability & Life, AD&D Insurance 100% paid for by Woodforest plus other benefits available that will help ensure you and your family are confident and well-prepared for whatever comes your way.

Well-being Program (Employee Assistance Program) that helps you take care of your physical, mental, and financial health.

Resource Champions are available to connect you to comprehensive services including expert banking, wealth planning, ESOP, health & wellness programs, impactful community involvement & financial literacy education.

This information highlights our rewards and benefits but is not a complete description of our total rewards program. Woodforest reserves the right to modify, amend, suspend, or terminate any reward or benefit at any time for any reason. If there is a conflict between the information and the actual plan documents or policies, the documents or policies will always govern. The information should in no way be construed as a promise or guarantee of employment.

Minimum Qualifications/Experience:
·  1 to 3 years of experience in banking, operations, risk management, compliance, project coordination, emergency management, business continuity, disaster recovery, vendor management, or a related administrative support function required.
·  Experience in Business Continuity, Disaster Recovery, Incident Response, Risk Management, Audit, Compliance, or banking operations preferred.

Formal Education & Certification:
·  Bachelor’s degree in business administration or related field; or an equivalent combination of directly related work experience and education preferred. 

Work Status:
·  Full-Time.

Supervisory Responsibility:
·  None.

Travel:
·  Up to 10% travel expected.

Working Conditions:
·  Conditions involve lifting no more than 30 pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.

Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Woodforest is an Equal Opportunity Employer, including Disability and Veterans.

Take the next step toward your new career today!

Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!

The Business Continuity Analyst I is responsible for supporting the daily administration, tracking, documentation, and oversight of the Bank’s Business Continuity program. This position assists with monitoring assigned BC program tasks, coordinating follow-up with departments and branches, reviewing submitted testing documentation for completeness and accuracy, maintaining program evidence, and supporting timely completion of Business Impact Analysis, testing, training, vendor documentation, and Incident Response activities. The role also supports reporting, audit readiness, regulatory alignment, and business continuity event response activities under the direction of the department manager.

Key Responsibilities:
·  Monitor assigned Business Continuity program tasks daily, including testing, BIA, checklist, training, vendor documentation, action items, and other program deliverables.
·  Track department and branch business continuity testing progress, identify overdue or incomplete items, and follow up with responsible managers or designees to support timely completion.
·  Review submitted business continuity testing documentation for completeness, accuracy, required evidence, and alignment with established testing requirements.
·  Support administration of the Bank’s Business Impact Analysis and Business Continuity Checklist processes, including tracking submissions, validating required information, and escalating missing or incomplete responses.
·  Strong communication and interpersonal skills; ability to foster effective business relationships with internal and external parties.

Competencies Required:
·  Solid technology, phone, and internet skills, including intermediate proficiency with Microsoft Office applications. 
·  Advanced knowledge of English grammar, appropriate standards regarding letter and memorandum composition, and proper telephone etiquette.
·  Ability to develop and maintain a broad understanding of the Bank’s organization, business objectives and operations.
·  Ability to exercise sound judgment and independent discretion in setting priorities, communicating with others, and handling confidential or sensitive information.
·  Strong communication and interpersonal skills; ability to foster effective business relationships with internal and external parties.
·  Professional appearance and demeanor; maintains a positive and congenial attitude; deals effectively with a variety of personalities with diplomacy, tact, and poise.
·  Customer service orientation with effective problem-solving, negotiation and follow-up skills.
·  Working knowledge of business continuity concepts, including BIA, RTO, RPO, critical operations, recovery strategies, testing, incident response, and lessons learned.
·  Proven ability to prioritize and manage workload and to instill a sense of urgency in others as necessary to meet deadlines.
·  Proficiency with Microsoft Office, SharePoint, ServiceNow or similar workflow/ticketing systems, and business continuity tracking or reporting tools.
·  Team player with the ability to work independently in a fast-paced environment.
·  Excellent planning and organizational skills with strong attention to detail and concern for accuracy.
·  Flexibility to work extended hours as necessary during a business continuity event.