Business Development Associate

Description

We are seeking a highly motivated and customer-focused individual to join our team as a Sales BDC Associate at Toyota of Hemet. In this role, you will be responsible for handling inbound and outbound sales-related inquiries, scheduling appointments, and providing exceptional service to customers throughout the sales process. Your primary goal will be to support the sales team, generate leads, and create a positive experience for every customer you interact with.

Key Responsibilities:

• Respond to incoming calls, emails, and online inquiries in a timely and professional manner.
• Assist customers in scheduling appointments for vehicle test drives, sales consultations, and service appointments.
• Follow up on leads from various channels, including online inquiries, phone calls, and walk-ins.
• Qualify leads by identifying customer needs and preferences, and ensure they are directed to the appropriate sales staff.
• Provide customers with information about Toyota vehicles, promotions, and financing options.
• Maintain accurate and up-to-date customer records and interactions within the dealership's CRM system.
• Track and manage leads to ensure they are properly followed up on and converted into sales opportunities.
• Support sales staff by setting appointments, assisting with sales-related documentation, and helping to finalize transactions.
• Handle customer inquiries related to inventory, pricing, trade-ins, and financing options.
• Provide high-level customer service and ensure that every customer experience is positive and seamless.
• Meet daily, weekly, and monthly performance goals related to lead generation and customer engagement.

Requirements

• Previous experience in a Business Development Center (BDC), sales, or customer service role is preferred.
• Strong communication skills, both verbal and written.
• Excellent phone etiquette and ability to handle customer inquiries professionally.
• Ability to multitask in a fast-paced environment and prioritize tasks effectively.
• Proficiency with CRM software and general computer applications.
• Knowledge of Toyota products and services is a plus.
• Positive attitude, with a customer-first mindset and a desire to exceed customer expectations.
• Ability to work flexible hours, including evenings and weekends as needed.