Business Development Manager

Here at Honda World we are always looking for bright, motivated, and energetic professionals to add to our world-class sales team. Honda World is #1 in New Vehicle Sales in the state of Kentucky for the last 5 years! Our dealership works as a team, and our team strives to be the best for our guests.. If you feel that your skills would be a valuable asset to our guests, then we want to get to know you!

What We Offer

• Medical, dental, and vision insurance


• Life insurance


• Employee purchase and service discounts


• Upbeat and progressive work environment


• Tenured leadership team


• Career advancement opportunities

Honda World is seeking a BDC Manager.  This position will be responsible for managing all aspects of the department including handling Internet leads, inbound phone calls, and customer retention, for both sales and service.

Responsibilities

• Create, maintain and measure the internet and business development processes (for both sales and service)


• Manage a group of customer service representatives in a call center environment


• Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators


• Cultivate engaged, intelligent and consistent staff


• Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet


• Contribute to high scores for the manufacturer’s customer satisfaction index (CSI)


• Strive for continual improvement in the BDC and the company as a whole.  Give recognition when it is earned


• Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity

 
Qualifications

• Superior communication skills, both oral and written


• Minimum of two years BDC experience required


• At least one year of automotive management experience is preferred


• Strong email and phone presence is necessary


• Exceptional leadership skills


• Outstanding organizational skills


• Ability to stay strong and calm in a stressful environment; must thrive under pressure


• Ability to pass pre-employment background check and drug test